HashiCorp is looking for a high-caliber customer-facing engineering professional to join its Support Engineering team. This is a phenomenal opportunity to join a small team and have a direct impact on HashiCorp’s fast-growing business. This highly visible position will be an integral part of both the Support Engineering and Terraform teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem-solving.
Reporting to the Support Engineering Manager for Terraform Support, you will be a key member of the Global Support organization and will directly impact customer satisfaction and success. The Sr. Support engineer will triage incoming issues related to Terraform Core/CLI/TFC/TFE and independently work to find viable solutions. You will contribute to product growth and development by attending product meetings. You will attend customer and prospect meetings as needed to help debug or install the product and are expected to be a liaison between the customer and HashiCorp engineering. When possible, the Sr. Support Engineer will update and improve product documentation, guide feature development, and assist in implementing bug fixes based on customer needs.
Responsibilities
Goals
30 days: you should be able to -
60 days: you should be able to -
90 days: you should be able to -
Requirements
EDUCATION
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