As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality.
Key job responsibilities
- Interface with a diverse customer base to understand requirements, priorities, and processes
- Work on expansions of current applications to support new launches or regions
- Work on identifying and addressing risks in hardware and software while helping maintain application health
- Maintain a comprehensive knowledge of product documentation and features
- Work on customer issues to identify problems and address root causes to avoid recurrence
- Propose and implement new tools or create processes and mechanisms to improvise operational excellence and business velocity
- Excellent listening, writing and technical communication skills are essential for interaction with senior management on status, risks and emergent issues with project, initiatives and support.
- Troubleshoot and diagnose software issues – On call support. Resolve technical problems in a timely and efficient manner.
- Drive core support engineering initiatives such as CD initiatives for deployment excellence and ticket reduction drives.
About the team
The International Seller Growth(ISG) Team’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces.. We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. You will be part of the ISG Support Engineering team.
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience driving collaborative projects from conception to delivery
- Experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets
- Experience with implementing CI/CD practices and automated testing
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience with data infrastructures: relational analytic DBMS, Elastic-Search, and Big Data EMR/EC2/Glue/Lambda
- Knowledge of AWS products and technologies
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