It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Team
The team behind ServiceNow Workplace Delivery is a dynamic group of innovators, problem-solvers, and collaborators dedicated to revolutionizing the workplace experience. Comprising passionate developers, designers, product managers, and strategists, this team thrives on pushing the boundaries of technology to deliver intuitive, cutting-edge solutions that redefine how organizations manage their workspaces. With a shared vision of empowering businesses to optimize efficiency and enhance employee satisfaction, the team fosters a culture of creativity, and continuous learning. Joining this team means being at the forefront of workplace transformation, working alongside talented individuals who are as excited about shaping the future as you are. If you're eager to make an impact, this is the place to turn your ideas into reality.
As a Product Manager on the ServiceNow Workplace Delivery team, you'll be at the helm of shaping innovative solutions that redefine how organizations manage and optimize their workspaces. You'll work cross-functionally with design, engineering, and customer success teams to define the product vision, prioritize features, and drive the roadmap from concept to launch. By engaging with customers and analyzing market trends, you'll ensure our solutions not only meet but exceed user needs, setting new standards for workplace efficiency and employee satisfaction. This is your chance to lead impactful projects, solve complex challenges, and contribute to a product that's transforming workplaces globally. If you're passionate about creating world-class solutions and thrive in a collaborative, fast-paced environment, we want you to bring your vision and expertise to our team.
What you get to do in this role:
Product Strategy
Define and shape the vision for ServiceNow Workplace Delivery, aligning it with customer needs and market trends.
Develop and own a forward-looking product roadmap that drives innovation and business growth.
Analyze market dynamics, competitor offerings, and emerging technologies to identify opportunities for differentiation.
Collaborate with leadership to align product goals with the company’s strategic priorities.
Champion a data-driven approach, using analytics and customer insights to inform decision-making and prioritize impactful features.
Product & Release Planning
Partner with design and engineering teams to transform ideas into scalable, user-friendly solutions.
Lead the planning, execution, and delivery of product releases, ensuring timelines and quality standards are met.
Define and track success metrics, using them to iterate and improve the product continuously.
Balance feature innovation with technical feasibility and resource constraints to maximize impact.
Drive cross-functional alignment and communication to ensure smooth product launches and adoption.
Customer & Industry Engagement
Act as the voice of the customer, deeply understanding their pain points, needs, and feedback.
Engage with customers through interviews, workshops, and beta programs to validate concepts and refine solutions.
Build strong relationships with industry thought leaders and stakeholders to stay ahead of workplace trends.
Represent ServiceNow Workplace Delivery at industry events and conferences, showcasing our commitment to innovation.
Use customer insights and market feedback to inform product improvements and uncover new opportunities.
This role empowers you to lead with impact, collaborate with world-class teams, and help shape the future of how organizations manage their workplaces.
To be successful in this role you have:
Must-Have Qualifications
Proven experience as a product manager, successfully delivering software products from concept to launch.
Strong skills in defining product requirements, creating roadmaps, and prioritizing features based on customer and business needs.
Demonstrated ability to work cross-functionally with engineering, design, and business teams in an Agile development environment.
Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
Exceptional communication and collaboration abilities, with experience presenting ideas and strategies to stakeholders.
A passion for solving complex problems and delivering intuitive, impactful solutions.
Nice-to-Have Qualifications
Experience with workplace domain areas, such as facility management, real estate, or workplace strategy.
Familiarity with workplace-related software, including space planning, resource booking, or hybrid work solutions.
Knowledge of ServiceNow's platform and its capabilities, especially Workplace Service Delivery.
Expertise in user research methodologies and translating customer insights into product features.
Background in emerging technologies relevant to workplace transformation, such as IoT, AI, or workplace analytics.
Prior experience working with global, enterprise-level customers and understanding their unique challenges and needs.
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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