Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
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Release Manager is responsible for driving various teams, both internal and external, to deliver product development features to the market on a monthly cadence. This position is responsible for identifying product rollout requirements including infrastructure, internal operations, external operations, training, etc., and then developing and executing against a project plan, proactively mitigating risks, and managing the software development life cycle from inception to production launch and post production support. This position requires a strong program manager familiar with the challenges that typically confront technology projects, limited resources, conflicting priorities, scope creep, time slippage, etc., and that can work through these challenges, escalating when necessary, and only after exhausting options with internal/external stakeholders.
Additional Information:
Manage Deployment/Release windows both Production and Non-Production environments
Collaborating across global business and technology organizations, providing sound analysis and change leadership. Building and maintaining strong internal customer relationships is essential as this position will work with Business
Provide comprehensive consultation to stakeholders regarding long and short range release delivery requirements and recommend innovations which anticipate the future directions of both business and information technology.
Provide governance and technical guidance on software components registered for certification and release vehicles. Need to have detail understanding of web applications, database, and infrastructure and configuration management to provide risk analysis on release provided to product team on business decisions.
Drive implementation of tested system changes with global distributed teams to determine priorities, schedule new builds and releases, and maintain the environment / build planning
Drives improvement opportunity session with senior stakeholders related to release management, configuration management, release engineering, environment management, and security management.
Provides problem resolution support, specific to systems and server issues, identifies and resolves system/server problems, coordinating with application users to determine symptoms and ensure accurate problem definition.
Maintains direct knowledge of all operations management and technical processes, procedures, quality standards, and status of service delivery for all operations-related activities. Proposes systems management process improvements and additions.
Develop and maintain a high degree of system knowledge of the products.
Responsible for managing distributed teams across multiple regions and product areas
Leads project teams to achieve milestones and objectives, leading global teams at distributed locations preferred
Interfacing with external business stakeholders.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Basic Qualification
•2+ years of relevant work experience and a Bachelors degree, OR 5+ years of
relevant work experience
Preferred Qualification
•Bachelors/Degree in Computer Science (or equivalent) from an accredited
college or university and/or relevant experience
•5+ years of experience with at least 2 years related to program, project and
release management/engineering
•Experience in Deployment management, both Production and Non-Production
Systems
•Proactive, innovative, collaborative, and driven to achieve results
•Experience with environment build-out, prep, installs, configuration,
maintenance and troubleshooting.
•Experience in K8, Dockers is preferred
•Knowledge for infrastructure management and different parts of infrastructure
requirement would be a plus
•Must have experience with SCM tools (GIT, JIRA, WIKI, BAMBOO, JENKINS,
BUILDFORGE)
•Proven ability to make sound Risk Management decisions balancing a low
tolerance for risk with the need to deliver complex business solutions
•Good communication skills: written and oral, Active listening, seeking to
understand others views, communicating at the appropriate level for the
audience
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.