Established in 2018, FC Global Services India LLP(First Citizens India) erstwhile SVB Global Services India LLP, is a leading destination for financial services, technology and innovative solutions. Based in Bengaluru, First Citizens India is an integral part of the enterprise Global Services’ division, responsible for delivering business value to its customers and clients in the United States. We have matured significantly over the years, developing deeper domain expertise amongst our highly skilled and developed talent pool. As part of First Citizens BancShares, our India-based teams benefit from the company's over 125-year legacy and strength. We are particularly proud of our strong, relationship-driven culture, which is deeply ingrained in our talented workforce. This is evident across all the key areas of our operations including Technology, Global Operations, Finance, Cybersecurity, Risk & Compliance, and Credit Administration. We have embraced innovation and change, positioning ourselves as a leader in the global banking technology and business services industry. We are seeking talented individuals to join us in our mission of providing well-developed and tailored business solutions.
Job Description:
About the Role:
As a Sr Engineer, Commercial Bank Application Support Team you will be primarily responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users in the organization.
The ideal candidate should have experience in providing day-to-day application support, understand the criticality of the health and care of a system, displays sense of urgency with strong incident and problem management and ability to strive in a rapid and fast pace environment.
High Level Job Description:
- Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users in the organization
- Responsible to have a clear understanding of the various upstream / downstream dependencies, end to end business process & data flow of the applications
- Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Ability to troubleshoot of defects, data errors and configuration problems to determine the origin of application error.
- Excellent SQL skills in writing complex queries to extract data from the database as per user requirement
- Understanding on Cloud Infrastructure & support, cloud automation and administrative knowledge on synthetic monitoring tool like AppDynamics
- Experience in managing Major Incidents impacting the mission critical applications or their core functionalities and coordinate with other teams to resolve the incident ASAP
- Evaluate & Implement systems monitoring and alerting across all enterprise applications and recommendation for efficiencies
- Work closely with other operational and support groups and create increased synergies
- Work with a team of Application maintenance & support team working on 24/7 shift rotation environment
- Diligently follows and influences the team members for documentation, ticket logging/updates and management reporting
- Contributes strategic insight and provides feedback on a wide range of ideas for production stability based on maintenance & support experience and through periodic review of analytical data
- Identified automation opportunities and implemented them there by eliminating the manual tasks performed by the team
- Managed Internal and external Audit reviews and provided all supportive documents.
- Participate in Functional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams, procedure updated
- Participate in validating the application changes, upgrade and other infrastructure changes to production environment.
- Participated in Disaster recover exercise planning, feasibility analysis and execution. Work with various team to make sure DR document updated with relevant information, successful execution of DR.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Work on initiatives focused on continuous improvement of the application maintenance & support model and associated processes using appropriate technologies
What you will bring:
- Experience in Incident, Request & Problem Management processes with good exposure to troubleshooting and not just coordination.
- Preferred support knowledge related to JEE & Enterprise Technologies, microservice based applications.
- Strong proficiency and hands on experience in RDBMS architecture and performance tuning systems like Oracle/MS- SQL/SQL Server
- Ability to work with cross functional teams and be a great people manager.
- Strong organizational and Incident, Problem and Change Management skills.
- Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate.
- Ability to work independently with minimum supervision
- Must have technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL, Monitoring Tools like Appdynamics, Splunk, Kafka, SOA, Open shift
- 8-12 years of experience in information systems environment as application maintenance & support engineer or systems analysis or application support analyst
- Experience of supporting cloud based application, good knowledge in AWS, Azure
- Must Have Financial Domain knowledge with various module like Online Banking & Digital Channel, CoreBanking, Payment Solution, Risk & Fraud Solution, Credit Admin & Reporting, Marketing & Product Management, Accounting & Reconciliation
- Bachelor’s Degree in computer science or related field
- ITIL foundation certification preferred
Equal Employment Opportunity
FC Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.
