Sr Site Reliability Engineer - DevOps

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

To be successful in this role you have:

• Deep knowledge of Linux systems including troubleshooting and monitoring.  
• 5+ Years’ experience with DevOps automation, CI/CD pipeline and agile methodologies. 
• Coding in various languages, we normally prefer JavaScript, Python, Go, Java and Bash.
• Networking services and protocols. DNS, SNMP, HTTPS,  TCP/IP and BGP.
• Database administration. Postgres (preferred), MySQL,  Maria DB, Oracle DB.
• Web application development and operations experience. Preferably Java EE or Python stack. Have good knowledge of Apache Tomcat, Kafka, Django, RMQ, ELK, Nginx, F5, Splunk, Grafana and Prometheus.
• Experience in events management tools/platforms. E.g. Netcool/OMNIbus, IBM/Tivoli, HP OVO, BMC BEM/TruSight, Moogsoft, Instana, ServiceNow ITOM.
• Experience developing enterprise-scale automation solutions.
• Experience working with Container and Container Orchestration Platforms (Docker Swarm, Apache Mesos, Kubernetes).
• Have knowledge of ServiceNow Workflow, HP OO, Rundeck, Apache Airflow, Tidal.
• Strong debugging and problem-solving skills.
• A self-motivated team player.
• Availability for weekend shifts: Must be able to work one weekend day, with a corresponding day off during the week.
• Shift flexibility: Ability to work in rotating shifts as required by the operational schedule.
• Experience developing on the ServiceNow Platform is a bonus.
• Good to have any industry certification, such as
• ITIL, CCSP, COBIT, AWS/Azure/GCP certification, ServiceNow certification.

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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