Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Senior Reconciliation Administrator, Global Benefits Service Excellence to join our team.
This candidate will be responsible for smooth delivery of global Benefits Administration Operations, with specific focus on our equity-stock compensation/health/retirement programs, and ensure Benefits operations objectives are met. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for!
Position Responsibilities
Project Management and Communications:
· Review and Audit reports related to Employee Stock Plan/Health/Pension benefits and ensure there are no discrepancies.
· Manage program stakeholders to ensure administration of the benefit program is operationalized
· Vendor Management – Work closely with the vendors and stakeholders to ensure updated data/reports is provided.
· Making sure all assigned processes are completed in time as per SLA.
· Participates in cross-functional process improvement initiatives.
Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.
Creates standard operating procedures (SOPs), process maps, SIPOC
Investigates discrepancies, finds and implements solutions.
Successful candidates will demonstrate:
· Strong attention to detail and a high level of processing with utmost accuracy.
· Support team in various program management including transitions/s (including associated vendors) for the employee services;
· Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company.
· Make sure SOPs and all other documents are updated regularly as needed.
Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings.
Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities.
- 2+ years of Microsoft Office products and applications experience
- 3+ years of human resources experience
- 1+ years of customer service experience
- Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
- 3+ years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS
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