Sr. Quality Evaluator

Job Title:

Job Description

• Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

  
  

  Role and Key Responsibilities:

  
  
• Conduct detailed audits of mortgage loan files, reviewing documentation, income calculations, credit risk assessments, and loan decision rationales to ensure compliance with regulatory requirements.
• Identify inconsistencies, errors, or deviations from underwriting standards, providing detailed feedback to underwriters on areas of improvement.
• Prepare comprehensive quality control reports, documenting findings, trends, and patterns, and presenting recommendations to management for corrective actions.
• Perform root cause analysis on recurring issues or high-risk underwriting activities to prevent future errors and ensure continuous quality improvement.
• Proactively identify risk areas and collaborate with the risk management and compliance departments to reduce exposure to potential losses or regulatory penalties.
• Identify challenge areas and suggest methods to improve quality, at the individual and program levels
• Identify bottom quartile agents, suggest training & / or Ops teams facilitating re-training and closely monitor their post training performance.
• Record advisor’s performance-using various tools on a daily, weekly, and monthly basis.
• Complete and update quality reports at month-end and submit reports
• Participate in Client Monitoring sessions and share client feedback with Team Leaders / Trainers / Agents

• Key skills and knowledge:

  
  
• Minimum 3-5 years of experience in mortgage underwriting or mortgage quality assurance, with strong knowledge of loan products
• In-depth understanding of mortgage underwriting regulations, policies, and standards.
• Ability to analyze underwriting trends and patterns, providing actionable recommendations to improve quality.
• Excellent verbal and written communication skills, with the ability to provide clear feedback and reporting to both underwriters and senior management.
• Knowledge of Transaction Monitoring methodology
• Proficiency in MS Office applications especially MS Excel, MS Word & MS Power Point
• Analytical abilities (Data Interpretation)
• Coaching Skills
• Brief Knowledge of Quality tools

• Qualification: Degree in finance, business administration, or a related field is preferred

  
  

  Disclaimer: -

  
  

  'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

  
  

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