Are you passionate about driving innovation and creating exceptional experiences for Customers and Selling Partners around the world?
As a Senior Program Manager on Easy Ship, that’s exactly what you will be doing. Easy Ship is a fulfilment solution where Amazon manages all things related to fulfilment, simplifying e-commerce operations for our Selling Partners. Our Selling Partners are only required to pick/pack their orders and Amazon manages the rest of the fulfilment cycle. Customers get everything they love about Amazon - vast selection delivered to their doorstep on time, with the convenience of Amazon Returns and 24x7 Customer Support.
Easy Ship is currently live in over 10+ countries globally, serving millions of Customers and thousands Selling Partners.
The candidate in this role will work closely with cross-functional teams (Global business teams, User Experience/Research, Product, Transportation to name a few) to identify new opportunities, develop innovative solutions, and deliver world-class products and services that delight our global Customer base and empower our Selling Partners. A successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast-paced environment. The right candidate will possess a strong program management background and will have demonstrated experience leading projects. You will be required to anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus product/technical constraints, perform detailed data analyses, and influence the product decisions.
Key job responsibilities
1.Drive adoption to critical capabilities globally by engaging with our international business/tech/product partner teams.
2. Use analytics and voice of the customers/sellers to continuously improve their experience.
Identify, analyze and work with operational teams to solve seller/customer reported issues
3. Monitor operations performance and work with other teams (Transportation, Customer Service, Seller Support, Product, Operations ) to address performance issues and ensure metrics are within goals.
4. Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
5. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
- 8+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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