Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon’s flywheel.
The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon’s flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.
RBS is looking for a Senior Program Manager who can work at all levels of detail to accomplish team/organization goals, to lead our ‘Storewalk+’ service offering. The Storewalk+ business unit within RBS provides our Customers with next generation buying experience by improving their end-to-end experience on our retail shopping platform. Unlike conventional research approaches, it mimics customer’s shopping journey to discover and eliminate defects that adversely impact customer’s buying experience. Overall, Storewalk+ is designed to delight customers with a seamless decision-making in buying and thereby improving the net conversion for Amazon.
The Detail Page is the most viewed page of the shopping experience, visited by millions of unique customers. Customers face multiple friction point during their shopping journey in the detail page of any product.
As a Senior Program Manager, you will:
- Own the widget experience on amazon.com across multiple product type.
- Own Planning, Forecasting and OP contributions
- Set and measure goals for the storewalk team responsible for identifying root-causes responsible for significant customer drop-offs across the purchase journey
- Be responsible for end-to-end storewalk execution, engagement with category L7/L8s for root-cause validation & collaboration with Storewalk+ Solutioning POD leaders.
- Define the clear requirement of specific business use cases for tech product mgr.
- Support data analysts and product managers by turning business requirements into functional specifications and then executing delivery.
- Establish scalable, efficient processes for large scale data analyses, model development, model validation and model implementation.
- Own the service’s execution strategy.
- Develop strategies to mitigate risk.
- Be responsible for all communication to Leadership ( Flash updates, WBR, QBR, LT Deep dives).
Candidates should have experience working with product managers / teams and be familiar with their scoping / prioritization process. Presence and the ability to influence are critical, as working with a diverse set of stakeholders is a key aspect of this role. Candidates should demonstrate customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. The ability to understand how different areas of the business are interconnected across marketplaces will be key to develop a product vision. Candidates should have exceptional written communication skills and a proven track record of delivering projects from concept to launch.
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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