About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About RBS
The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.
Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Our team is looking for a Program Manager to help enable Cost To serve for Amazon by implementing Key business initiatives. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems.
Key job responsibilities
Forming and managing cross-functional project teams to drive key programs for our customers.
Adoption of technology solutions, and process improvement projects to achieve Business goals
Managing stakeholder communication across multiple lines of Business on various project milestones, process changes, escalations, etc.,
Partnering with WW supply chain stakeholders to drive down the inefficiencies in process.
About the team
RBS Cost to Serve team aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent workstreams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the FCF/Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team’s program scope.
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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