We are committed to stop bad actors and dis-incentivize abusive seller behavior to ensure we offer trustworthy experience for customers and selling partners. We work to protect customers, selling partner experience, and amazon financials through large scalable solutions.
Financial Fraud team is looking for a Sr. program manager to re-shape next level customer experience on our stores. We expect the leader to define end to end program strategy, scope problems, design solutions with across stakeholders (ML, engineering, business, etc.). The role also requires skills to conduct complex data analysis, drive prioritization and alignment with stakeholders, deal with ambiguity, influence leaders and stakeholders across organizations at different levels.
Key job responsibilities
* Drive program strategy and define roadmaps to dis-incentivize financial fraud bad actors
* Drive end to end problem scoping, solution designing, implementation, and continuous improvement to deliver large scale high impact initiatives
* Partner with Science, Engineering, Economics, Business and Finance teams to align on input goals and deliver scalable solutions
* Drive product adoption with external stakeholders. Influence without authority.
* Set up mechanisms to track performance of customer returns metrics and goals, identify trends, measure the impact of initiatives, and define path to green or mitigation plans as needed
* Communicate effectively, both written and verbal, with audiences of all levels and geographies, including up to L10 leaders
* Continuously raises the bar on the quality of written communications across emails, MBR/QBR, flashes, and documents by communicating clear messages that foster productive discussions and facilitate alignment on key priorities and investments
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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