الوصف الوظيفي
As part of the IT Network Operations team, you will have the opportunity to work across a broad scope of network technologies and IT solutions, responsible for the operations and support of a global network infrastructure. You will wear a multitude of hats on any given day, this role provides exposure to a wide array of network technologies and vendor solutions, making it a great opportunity to expand your skill set. We believe in maintaining a healthy work-life balance while empowering our team to deliver exceptional service. Your primary responsibilities include end-user support, lifecycle management for network hardware and software, and troubleshooting first and second-level network issues. Working closely with cross-functional teams, you will help optimize our network infrastructure to ensure a stable, secure, and high-performing environment.Experience: 4-8 YearsWhat you’ll gain:• Hands-on experience with a variety of technologies, including Palo Alto Firewalls, dynamic routing protocols like BGP and OSPF, and tools like Wireshark for packet-level troubleshooting. • Opportunities to grow your expertise in Zero Trust Network Access (ZTNA) and next-generation networking solutions.• A team-oriented environment where collaboration and professional development are encouraged.Responsibilities:• Support and maintain user and server networks, including wired and wireless LANs, VPNs, SD-WANs, remote access, dynamic routing and switching, firewalls, and load balancers.• Troubleshoot, monitor, and ensure adherence to IT security standards for network infrastructure.• Report and monitor key performance indicators (KPIs).• Maintain network documentation and manage changes through change management processes in ServiceNow following ITIL best practices• Network support, management and monitoring using our portfolio of tools, e.g., NetBox, Cacti, Wireshark, ExtremeCloud IQ and Site Engine, Nagios/Grafana and Extreme AI Expert• Support incident management and be on-call as needed.• Collaborate closely with IT infrastructure, IT security, IT architecture, and application management teams on consulting and troubleshooting tasks.Qualifications:• Bachelor’s degree in computer science, Information Technology or a related field; or 4+ years of equivalent and proven experience in network support, administration or engineering.• Relevant certifications (e.g., Network+, CCNA, ITIL Foundation) are a strong advantage.• Hands on experience with networking protocols and concepts, including TCP/IP, the OSI model, VLANs, VPNs, firewalls, SD-WAN, WLANs.• Experience with packet-level troubleshooting (e.g., Wireshark, Tcpdump, Ping and Trace tools, Syslog, IPerf, SNMP, NMAP).• Experience with Palo Alto firewalls, Extreme Networks solutions or A10 Networks is a plus.• Knowledge and experience with dynamic routing protocols such as OSPF and BGP.• Knowledge of secure remote access solutions, e.g., Zero Trust Network Access (ZTNA) and client-based VPNs. • Strong analytical and solution-oriented mindset.• Ability to work both within a collaborative team environment as well as taking initiative as an independent self-starter.
