Job Title IT – Sr. Manager
Location Pune HO
Required Qualification
• Bachelor’s degree in information technology, Computer Science, or a related field. A master’s degree is a plus.
Required Experience
• Minimum of 12-15 years of experience in IT infrastructure management.
• The IT Infrastructure Operations Manager is responsible for overseeing the design, implementation, and maintenance of the company's IT infrastructure, including servers, networks, and telephony systems.
• This role ensures that the IT infrastructure supports the business needs, meets performance standards, and is resilient against disruptions. The IT Infrastructure Operations Manager will lead a team of IT professionals and collaborate with other departments to ensure seamless and efficient IT operations.
Key Skill:
• Strong knowledge of cloud services (AWS, Office 365) and experience with cloud migration.
• Proven experience in managing wireless LAN and telephony systems.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• Experience with disaster recovery and business continuity planning.
• Experience in hiring, managing, and retaining a team of talent technology professionals
• Strong teamwork and communication skills
• Strong troubleshooting and problem-solving skills
• Knowledge of industry-standard computer hardware and software systems
• Familiarity with software platforms including Microsoft 365 (e.g., Outlook, MS Exchange, SharePoint, MS Projects, VISIO, Power BI), AWS, and Google Cloud
Responsibility
Infrastructure Management:
• Oversee the management and maintenance of all servers, cloud infrastructure, and network systems.
• Ensure the IT infrastructure is scalable, secure, and resilient.
• Manage wireless LAN and telephony systems, ensuring optimal performance and availability.
Cloud Services:
• Administer and optimize cloud-based solutions including AWS and Office 365.
• Ensure efficient integration of cloud services with on-premises infrastructure.
Disaster Recovery and Business Continuity:
• Develop, implement, and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP) in line with cloud services.
• Conduct regular DR and BCP testing and updates.
Team Leadership:
• Lead and mentor a team of IT professionals, fostering a collaborative and high-performance work environment.
• Manage staff scheduling to ensure 8x6 service availability and support.
Vendor Management:
• Manage relationships with external vendors and service providers.
• Ensure service level agreements (SLAs) are met and negotiate contracts as needed.
Security and Compliance:
• Ensure IT infrastructure adheres to security standards and compliance requirements.
• Implement security measures and conduct regular audits.
Project Management:
• Plan and oversee IT infrastructure projects from conception to completion.
• Coordinate with other departments to align IT projects with business objectives.
Budget Management:
• Develop and manage the IT infrastructure budget.
• Optimize costs while maintaining high levels of service and performance.
Performance Monitoring and Reporting:
• Monitor infrastructure performance and generate regular reports for senior management.
• Identify areas for improvement and implement necessary changes.
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