Sr Lead Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. This position will be part of the Global Commercial Services (GCS), Control management team. 

The candidate will be a part of the GCS Control Management team responsible for conducting business self-testing within defined timelines. The incumbent will be required to perform testing and derive analysis with respect to NLP/LLM implementation within sales practices monitoring. Responsibilities include:

• As part of First Line of Defense, the candidate will be responsible for execution of Regulatory Business Self Testing in line with established tests,
• Compliance and Quality checks include testing and analyzing NLP/LLM driven results on call transcripts,
• Ensure timely closure of compliance errors and completing remediation as necessary,
• Collaborating with the ESP Project team to support any project requirements,
• Drive scalable NLP/LLM driven approach for identifying compliance gaps across products and markets.

Critical Factors to Success:

• Good hands-on experience on MS-Office such as Excel & PowerPoint
• Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
• Excellent problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
• Strong work ethic with Enterprise Thinking mindset

Minimum Qualification: 

• 1 to 4 years of experience in risk management and operations.
• Experience in Compliance, Privacy, Data Protection, Information Technology, or other regulatory experience preferred.

Academic Background:

• Bachelor’s degree or above in Economics, Commerce or similar field.

Functional Skills/Capabilities:

• Knowledge of operational risk concepts and programs
• Knowledge of RBST policies procedures and manuals will be given preference

Technical Skills/Capabilities:

• Technical background not mandatory

Knowledge of Platforms:

• Working knowledge of Outreach, Microsoft Office, Microsoft SharePoint, Salesforce.com preferred

Behavioral Skills/Capabilities:

• Good team player with high standards of integrity
• Good analytical skills
• Effective Time Management
• Meticulous attention to Detail 

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.