Are you customer-obsessed, relentlessly focused on achieving high standards, street-smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, and an experienced entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
Electronic Data Interchange (EDI) and Application Programming Interface (API) are two different integration technologies that enables Amazon selling partners to programmatically access their data on orders, shipments, payments, and more. While EDI is used for exchanging structured business data between two systems, the Selling Partner API (SP-API) and the SmartConnect API (SC-API) are REST-based APIs used for integrating and communicating between different software applications for real-time data exchange. Applications leveraging EDI, SP-API or SC-API can enhance selling efficiency, reduce labor requirements, and improve response times to customers, ultimately aiding selling partners in growing their businesses.
As an integration specialist for EDI and API, you will have the exciting opportunity to help shape and deliver the growth of EDI and API adoption in India. You will directly work with selling partners to help them automate their process through integration. In this role, you will work with a high-performing program management team whose primary goal is to build and grow the marketplace EDI and API adoption across India, contributing to creating the Earth’s greatest shopping experience. You will work in a collaborative environment with sales, account management, category, product and others to grow and scale the program.
You should be professional, customer-oriented, and possess excellent communication skills. You need to be action-oriented with strong execution skills, capable of influencing without authority, and effective in working under ambiguous situations. Additionally, you should be able to manage multiple priorities across various projects and teams simultaneously with variable and flexible schedules while consistently meeting or exceeding annual goals.
Key job responsibilities
- Understand Amazon products and services, effectively articulate them, and guide Selling Partners through the integration process
- Analyze each Selling Partner's existing system, collaborate with their technical staff to define requirements, validate data integrity, verify business processes, identify key technical resources, and design an appropriate integration roadmap
- Provide technical guidance, review implementation progress, resolve technical issues, and drive all stakeholders towards a successful launch
- Own and manage the integration of a portfolio of key Selling Partners, regularly engaging with them to onboard new functionalities
- Collaborate with Selling Partners to set and meet milestones and deliverables, ensuring the delivery of high-quality automation projects
- Track and report integration performance using appropriate metrics, achieve productivity targets, and identify areas for operational improvement for Selling Partners
- Work with Selling Partners to gather their requirements and assist in building tools and processes that increase the ease and efficiency of their integration with Amazon marketplace APIs
- Undertake additional projects, enhance existing tools and processes, and create new Standard Operating Procedures (SOPs)
About the team
Our vision is to transform the way India buys and sells and thereby transform lives by enabling Selling Partners to automate business processes and enhance selling efficiency. The Technical Integration Program team within SmartCommerce, acts as the flag-bearer for EDI and API solutions developed by Amazon and drives adoption of the same across our Seller, Vendor and Developer cohorts.
- Bachelor's degree
- 2+ years of sales or account management experience
- Experience with Microsoft Office products and applications
- Knowledge of SQL
- Prior knowledge of APIs at an education level or working experience