We're looking for an Instructional Designer to the join Amazon Business Customer Service Learning Experience team.
Amazon Business is one of Amazon’s fastest growing new initiatives, providing business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Customer Service, we make their experience delightful. We identify and drive business-centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation and we love to innovate. We’re making history and the good news is that we’ve only just begun!
This role will operate on a global basis, supporting learning needs of Marketplace Expansions in all regions where Amazon Business operates and will provide you with ample opportunities to grow your professional skills and career through the delivery of high impact, globally scalable, creative learning products and solutions.
Key job responsibilities
- Design and develop performance-focused training content that engages our learners
- Ensure content is ready for localization and deployment in international marketplaces
- Help maintain existing learning materials to ensure the content remains complete and relevant
- Work with stakeholder and SMEs to recommend appropriate learning strategies
- Manage your projects amidst ambiguity, competing priorities, and challenging deadlines
- 2+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- 1+ years of Instructional Design Experience
- Experience designing and developing both self-directed and/or instructor-led training content
- Knowledge of performance-based instructional theories and adult learning Proven competence using a Learning Management System (LMS)
- Experience of technology driven learning solution
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Familiarity with incorporating generative AI tools into workflow.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.