About This Team
The Global Real Estate | Facilities | Security (REFS) team is a cross-functional team at Cloud Software Group responsible for its global footprint across the Americas, APAC, EMEA, and India.
While we recognize that each of us has our own skill set, responsibilities, and disciplines, we work together as one unit to deliver a state-of-the-art, safe, secure and comfortable workplace for our team members, no matter the location.
Our team members are our clients. They rely on us to deliver unparalleled support, promptly resolve any issues and provide solutions that will allow them to perform at their best in a productive environment.
Duties and Responsibilities
General Department
Primary point of contact for all facilities-related matters, liaising between employees, external service providers, and the Facilities Team.
Effectively communicate scheduled maintenance, inspections, and service disruptions to minimize impact on business operations.
Manage and assign service requests through the Facilities Service Desk, ensuring timely resolution.
Communicate with departments on the status of new hires and seat allocations.
Coordinate employee moves and seating allocations, updating the floor plan system (Eptura) and creating new name tags.
Manage the allocation and utilization of office space, ensuring efficient and optimal usage, coordinate office moves, expansion and reconfiguration as needed
Manage Eptura booking application and ensure floor plans are kept current.
Financial / Contract Management
Collaborate with Procurement and Facilities teams on RFPs for India service contracts, including obtaining vendor proposals and creating SOWs and MSAs to ensure mutual agreement.
Partner with Procurement and Facilities team regarding RFPs for India service contracts, obtaining vendor proposals, and creating SOWs and MSAs, ensuring a mutual understanding of SOWs and contracts.
Oversee the creation of purchase requisitions and purchase orders as needed.
Coordinate relevant bid reviews to meet service requirements
Manage the PR/PO process, ensuring accurate and compliant documentation, and collaborate with Accounts Payable on vendor payments.
Set up new vendor accounts in Oracle, due diligence, etc.Ensure that PR/PO documentation is accurate and compliant with organizational policies
Manage vendor relationships, and evaluate vendor performance to ensure high-quality, timely services within budget.
Assist in the Annual Operating Plan (AOP) planning and preparation process.
STPI / SEZ Management
Collaborate with Finance and Procurement regarding asset logs pertaining to all STPI / SEZ purchases. Maintain logs, and oversee debonding initiatives as required. Liaison to authorities and consultants.
Management
Collaborate with Risk Management to ensure all company and property Certificate of Insurance requirements are met. Act as the main point of contact for all CoIs for REFS-India.
Manage all aspects of construction and renovation projects, including budget tracking and documentation, contracts and purchase orders, scheduling deliveries, and monitoring vendor performance to ensure timely project completion.
Promote and implement sustainable practices in facility and real estate operations, including energy efficiency initiatives, waste management programs, green building certifications, and encouraging environmentally friendly practices among employees.
Repairs & Maintenance
Ensure the facility is operating safely by conducting daily inspections.
Keep the space safe, clean, and organized by scheduling and attending regular walkthroughs with vendors to ensure they are compliant with SLAs and KPIs.
Schedule and oversee contractor services, verifying that they are completed and meet quality control standards.
Maintain accurate and up-to-date licenses, permits, and certifications.
Serve as backup to the Manager, Facilities - India.
Special projects as assigned by department management.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.