Sr. Executive - Soft Services and Events

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities:

Soft Services Management:

• Oversee all soft services including cleaning, security, reception, and mailroom operations
• Manage vendor relationships and contracts for outsourced services
• Ensure compliance with health, safety, and environmental regulations

Events Management:

• Lead the planning and execution of corporate events, conferences, and meetings
• Coordinate with internal departments and external stakeholders for event requirements
• Manage event budgets and resources effectively

Strategic Planning:

• Develop and implement strategies for efficient soft services management
• Create long-term plans for events management aligned with organizational goals
• Identify opportunities for service improvements and cost efficiencies

Team Leadership:

• Manage and develop a team of facilities and events professionals
• Set performance goals and conduct regular evaluations
• Foster a culture of excellence and continuous improvement

Budget Management:

• Prepare and oversee budgets for soft services and events
• Analyze expenditures and implement cost-saving measures
• Provide financial reports and forecasts to senior management

Quality Assurance:

• Establish and maintain high standards for all soft services and events
• Implement quality control measures and conduct regular audits
• Address and resolve any service-related issues promptly

Innovation and Technology:

• Stay updated on industry trends and best practices
• Implement new technologies to improve service delivery and efficiency
• Drive digital transformation initiatives in facilities management

Stakeholder Management:

• Build and maintain strong relationships with internal clients and external partners
• Regularly communicate with senior leadership on service performance and initiatives
• Handle high-level client requests and escalations

Sustainability and CSR:

• Incorporate sustainable practices in soft services and event management
• Align facilities operations with the organization's corporate social responsibility goals

Risk Management:

• Identify and mitigate risks related to facilities operations and events
• Ensure business continuity plans are in place for critical soft services

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or related field
• 7+ years of experience in facilities management with a focus on soft services and events
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proven track record in strategic planning and budget management
• Knowledge of relevant health, safety, and environmental regulations
• Experience with facilities management software and technologies
• Professional certifications in facilities management (e.g., IFMA credentials) preferred

This role requires a strategic thinker with strong operational expertise who can balance the day-to-day management of soft services with the dynamic requirements of events management in a corporate environment.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.