Experience : 7+ years of experience
Skills :
Dot Net + C++ - NET, C++, C#, ASP.Net, JavaScript and Knowledge on Data API Interfaces, Entity Framework, Wintergrate, Unidata, System Builder, Microsoft .Net framework, IIS 7.5, CICS Transaction Gateway, Connect Direct, Control-M, ENS, Activate, Xcalibur, Mercantile, DWH, IBM Datapower, IBM websphere and knowledge on Apache, Tomcat, Oracle DB, AWS, SQL Server, LDAP, SAS + BI + IICS, Sharepoint application
Job Description :
Expertise in Multiple Applications: L3 engineers are expected to have deep technical knowledge of the applications they support, including understanding the architecture, code base, and integrations with other systems.
Problem-Solving Skills: They must be adept at diagnosing complex issues that may involve multiple components of the application stack, including hardware, software, network, and storage.
Coding and Debugging: L3 support often involves reviewing and writing code, debugging applications, and making code-level changes to fix issues. Collaboration with Development Teams: L3 engineers work closely with development teams to provide feedback on issues that may require new features or changes in future application versions.
Incident Management: Managing the lifecycle of complex incidents, including root cause analysis, temporary workarounds, and permanent solutions. Documentation: Creating and maintaining detailed documentation for issue resolution, which can be used by other team members and for future reference. Knowledge Sharing: Sharing knowledge with L1 and L2 support teams to improve their ability to handle issues and reduce escalations to L3.
Customer Communication: Communicating effectively with customers or end-users to understand problems, set expectations, and explain resolutions. Continuous Improvement: Identifying patterns in incidents and suggesting improvements to reduce the occurrence of common issues.
Availability: Being available to step in for critical issues that may arise outside of normal business hours, often on an on-call basis.
Project Management: Overseeing or contributing to projects aimed at application enhancements, migrations, updates, or integrations.
Vendor Liaison: Interacting with third-party vendors for support on products that integrate with the applications in question.
Compliance and Security: Ensuring that all solutions and workarounds comply with company policies, industry standards, and security requirements.
Training: Providing technical training to other support levels, users, or stakeholders to reduce the number of issues that reach L3 support.
Performance Monitoring: Keeping an eye on the applications' performance metrics to proactively identify and address potential issues.
Scalability and Optimization: Working on the scalability of applications to handle increased load and optimizing performance to improve user experience. Change Management: Participating in the change management process to ensure that changes to the applications do not negatively affect the users or the business.
Service Level Agreements (SLAs): Ensuring that the resolution of issues meets the agreed-upon SLAs.
Tools and Automation: Utilizing and potentially developing tools to automate repetitive tasks and streamline support processes.
Crisis Management: Taking charge during critical incidents and leading the technical response to resolve the issues as quickly as possible.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Candidate Application Notice
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