Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Position Summary
As an Adobe Experience Platform (AEP) Architect in our Customer Success Organization, you will play a crucial role in driving client success by leveraging Adobe's suite of technologies. You will lead the projects of innovative solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and Real-Time Customer Data Platform (RTCDP). Your expertise will help clients enhance personalized customer experiences, make data-driven decisions, and manage real-time offers. This position requires a blend of technical acumen, strategic insight, and strong client relationship skills to deliver impactful results and foster long-term partnerships.
What you’ll do
- Interface with Adobe customers to gather requirements, design solutions & make recommendations
- Analyze and integrate Adobe Experience Cloud products to create tailored solutions for client needs.
- Design and manage enterprise data structures, recommend best practices for data planning, and work with Adobe’s XDM data format.
- Evaluate campaign performance and data insights to refine strategies and optimize outcomes.
- Develop and implement segmentation strategies within RTCDP for targeted marketing campaigns.
- Collaborate with clients to understand their digital strategies, business models, and customer goals, and implement effective data integrations.
- Manage the implementation and configuration of Adobe Martech products, including RTCDP, Analytics, and Target.
- Stay updated on the latest features and enhancements in AJO and RTCDP to provide valuable insights and recommendations.
- Deploy, configure, and optimize Adobe Experience Platform services and Journey Optimizer features.
- Utilize strong SQL skills for querying, data transformation, and cleansing, and develop custom applications using Experience Platform APIs.
- Design data models for marketing databases and manage multi-channel data management, segmentation, and personalization.
Requirements
- Over 10 years of experience in data architecture, integration, API management, and cross-platform activation.
- Demonstrated success as an AEP Architect or in a similar role with a strong portfolio of Adobe implementations.
- In-depth knowledge of Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), and Real Time Customer Data Platform (RTCDP)
- Proficiency in deploying, configuring, and optimizing Adobe Experience Platform services and features.
- Strong SQL skills and experience with database management (SQL/Oracle/Teradata).
- Hands-on experience with custom application development, workflows, and integrations using Experience Platform APIs.
- Ability to understand and work with complex data models, preferably XDM, and their relevance to marketing campaigns.
- Proven track record in building and maintaining strong client relationships and aligning solutions with client business goals.
- Experience in conducting client-facing meetings with senior leadership.
- Certifications in Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics, and/or Offer Decisioning Engine are highly desirable.
- Demonstrate exceptional organizational skills and ability to multi-task simultaneous different customer projects
- Strong verbal & written communication skills to interface with Sales team & lead customers to successful outcome
- Must be self-managed, proactive and customer focused
Special Consideration given for
- Experience & knowledge with Adobe Experience Cloud solutions
- Experience & knowledge with Digital Analytics or Digital Marketing
- Familiarity with other customer data platforms (CDPs) such as Tealium, Salesforce, Segment, or Treasure Data is a plus.
- Experience with Big Data technologies (i.e. Hadoop, Spark, Redshift, Snowflake, Hive, Pig etc.)
- Experience as an enterprise technical or engineer consultant
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
