Sr Configuration/Release Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• As a Build and Release Engineer, you will be part of a team that is building the next generation build and release platform for ServiceNow. We need your expertise to help develop, scale, automate, and improve the underlying infrastructure, software, processes, and services required to support enterprise software development, quality engineering, and production releases.  This includes the following responsibilities:
• Develop the next generation of the Build and Release platform for a fast-growing development organization.
• Support and maintain source code management and build tools (Git/GitHub/Jenkins/Maven/Nexus)
• Provision, monitor, and manage virtual servers in AWS to scale the Build and Release Platform
• Work with Kubernetes on deploying Jenkins and other application servers in AWS
• Automate provisioning with Chef
• Tool adoption and integration
• Troubleshooting, problem solving, root cause analysis, and documentation
• Support and improve the build pipeline
• Branching and code repository administration
• Developing productivity tools & plugins
• Automate anything you can get your hands on

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 3-5 years hands on experience with automation, build & deployment processes, and configuration management
• Strong Linux and networking skills
• Proficiency in one or more scripting languages
• Experience in source code management and branching
• Understanding of automated build and release systems
• Passion for automation, continuous improvement, and DevOps culture
• Clear communication skills, both in person and online
• Security and compliance minded
• Fluency in the software development lifecycle
• A strong commitment to customer service

Preferred

• Experience in developing automation in large enterprise scale development environments
• Inter-team training and knowledge sharing
• Ability to tune and scale Linux systems
• Experience managing, debugging, and improving build systems
• Experience with agile methodologies
• Fluency in several of the following technologies:
  • Git / GitHub
  • Maven / Nexus
  • Ruby / Perl / Shell Scripting
  • Jenkins
  • Amazon Web Services
  • Chef
  • Linux (CentOS/Fedora/RedHat)
  • Kubernetes / Docker

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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