Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
Job Summary:
When you join team Caterpillar as a Orders and Demand Consultant, you will be joining a team responsible for providing guidance on the machine order management process as it adapts and grows into the digital age. The role is expected to adapt as new platforms are launched and provide support for all current machine order management systems and any new Modern Order Management solutions such as MSF, COO, etc. The position will work closely with business partners in GIS, tax, accounting, account coordinators, transportation, facilities, EPC’s, IT, Industries, and Product Groups to learn and advise on the order management process. This skillset of the role will continue to develop as new tools to support SAP deployments for the Modern Order Management digital transformation are underway. The candidate is expected to automate and simplify current manual processes with modern digital tools. As technology continues, the role will grow also with multiple opportunities to learn new systems, be on the forefront of new technology projects, and work with multiple teams to develop the future of Caterpillar.
What You Will Do:
• Identify opportunities for continuous improvement in solution delivery and work processes using new modern digital technology
• Continuously learn and train users across the company on new digital platforms and tools
• Translate order to delivery business requirements into process and IT requirements
• Coordinate the delivery of work requests with various globally located Caterpillar IT teams and external partners translating business requirements into functional specifications
• Participate in global cross functional project teams to improve order management processes and systems leveraging new technology, that can span multiple organizations. This will include support for blueprinting, testing, UAT, Go Live, and Post Hypercare.
• Support all machine order management systems
• Support CAT users with advanced daily system issues
• Create and maintain system documentation
• Create and maintain local business support processes
• Participate in the execution of the SAP Product Testing and the System Integration Testing
• Provide support for invoice-related queries to dealers and international customers
• Manage and coordinate inter-company invoicing adjustments
• Provide certificates of origin upon request
• Lead issue resolution with globally located Caterpillar IT support teams and external business partners
• Work with an international team
• Leverage Lean thinking & methodologies
• Participates in customer support processes and activities for the implementation of new or existing applications.
• Monitor the efficiency and effectiveness of application operations and troubleshoot problems, as necessary.
• Translate client's requirements to functional documentation, participate in technical designs and test plan with coaching and training.
• Conduct change management activities, including training, documentation, and roles & responsibility definition.
Education Requirement:
Bachelor's degree from an accredited college or university, preferably in Business, Supply Chain, IT, Engineering, or Marketing
What Skills You Will Have:
Business Analysis:
• Explains the key concepts, techniques and steps involved in the business analysis process.
• Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
• Outlines the scope of the business analysis process.
• Understands the purpose of each business analysis technique and their specific needs.
• Previous experience with the below:
- Dealer and/or Orders Support
- Lean Project Participation and/or Management
- Strong business acumen
- Excellent planning and organizational skills
- Ordering Systems Mach1 SAP user experience
- Working knowledge of ordering systems/processes (preferably related to Caterpillar machine prime product, but can include engines, parts or work tools ordering systems)
- General understanding of the Caterpillar organization, products, policies, and procedures
- Strong understanding of Caterpillar’s order management process
- Strong understanding of invoicing including compliance requirements
- Advanced analytical skills
- Experience with lean principles and practices
- 2 years Project Management experience
- PowerBI project creation/maintenance experience
- Ability to adapt to multiple cultures and countries
Core Application Systems:
• Describes basic elements and benefits of core applications supported by own area.
• Names the organization's core application systems.
• Names major business functions and services supported by core applications.
• Locates and uses relevant documentation for core applications.
Information Capture:
• Follows defined procedures to document all routine information.
• Identifies relevant established standards, policies and practices.
• Fulfills routine information capture needs in own area.
• Uses automated tools to capture, organize and archive relevant information.
• Cites examples of different types of relevant information that need to be captured.
Analytical Thinking:
• Names specific tools or techniques that can be used to support the analytical thinking process.
• Describes specific software applications or products used for business analytics.
• Gives examples of how analytical thinking has been used to resolve problems.
• Helps others research and learn more about business analytics tools and applications.
Relationship Management:
• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.
IT Environment:
• Recognizes basic IT needs from the business users perspective.
• Researches planned platforms, strategies, initiatives, and key issues related to the IT environment.
• Implements existing technology infrastructure and systems management practices of one's own IT unit.
• Analyzes the purposes and responsibilities of one's own IT department.
• Follows an organization's information management policies.
• Has 4+ years of Advanced Ordering System SAP user experience
• Has Salesforce experience with preference to Orders 360 Desktop and MSF experience
IT Standards, Procedures & Policies:
• Participates in the design of organizational IT infrastructure and policies based on a business analysis.
• Assists senior colleagues in identifying critical issues in IT design processes and policies.
• Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.
• Conducts performance reviews on specific technical applications or IT projects.
System and Technology Integration:
• Describes the basic concepts and issues of system and technology integration.
• Illustrates the risks and benefits of technology integration projects.
• Discusses major software, hardware or application integration initiatives and plans.
• Explains system integration initiatives in own environment.
• Experience working with digital orders/reporting/automation tools
Additional Information
The location for this position is Piracicaba, Brazil
Additional locations for this position are Chennai, India; Leicester, UK; and Tainjin, China.
Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.
This position may require up to 10% travel.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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