About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Job Description:
Technology Infrastructure is seeking an enthusiastic and dynamic individual to join the Performance Monitoring and Analytics Team as a Sr. Lead with a primary focus on developing complex monitors for infrastructure, application performance, data analytics, and URL/WEB/CLOUD monitors.
The candidate should be proactive and passionate about identifying, implementing, and promoting the use of monitoring tools across multi-tier applications at an enterprise level, exploring new technologies and best practices, and collaborate candidly with vendors to realize stable scalable monitoring solutions. A successful candidate will ensure production operational stability for customers through proactive full stack monitoring of clients’ systems (applications and infrastructure), continuous optimization, and automation of remediation measures to ensure a flawless customer experience.
Major Duties:
- Develop working relationships with application and infrastructure teams to understand and flush out applicable use cases for monitoring and document them for traceability and auditing
- Scope and gather technical requirements around the customer monitoring use cases and business KPIs, translate them to tool specifications for Dynatrace, CA APM, Infrastructure, OS, Synthetics, Real User Monitoring, and Dashboards, and ensure successful implementation
- Strategize and implement scalable pipeline ready solutions for continuous monitoring and availability using SNOW tools, CI/CD tools and Automation solutions like Chef/Anisible/Puppet.
- Promote automated remediation principals by targeting optimal observability strategies for applications and infrastructure services.
- Have a high level understanding of the application stacks to trace, profile, and optimize application performance within and across multiple technology stacks
- Help build highly-available and scalable infrastructure with robust monitoring and alerting mechanisms
- Engineer solutions and establish standards for infrastructure, agent deployments, and decommissioning by automating manual tasks where possible
- On-board applications to the monitoring platforms and train users on how to use the tools, best practices, and proactive monitoring techniques
- Integrate enterprise monitoring tools to provide for data mining and visualization needs
- Guide application/operational teams to setup policies, alerts, dashboards, and custom configuration to get optimal visibility of applications
- Optimize the monitoring tool footprint to avoid redundancies by rationalizing and upgrading to the latest cost efficient solutions
- Mentors junior level technical staff within the functional monitoring area of the IT organization
- Lead troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service
- Analyze monitoring metrics (e.g. Signal:Noise), objectives, and key results (e.g. reduction of monitoring gaps) to continuously improve the team’s level of service and customer experience
- Participate in the management of infrastructure monitoring services through a deep understanding of the primary Monitoring of Monitoring application and its requirements
- Knowledge / Skills / Experience:
- Bachelor's Degree in information technology, computer science, or a related field
- Must have 6 to 8 years of experience in Application Performance Monitoring using enterprise standard tools
- Prior experience of working with agile scalable software engineering
- Prior experience of working in CICD, automation, and DevOps practices
- Must have knowledge in tool sets like Dynatrace, Elk, Catchpoint, SCOM, Pandora, Moogsoft, ServiceNow ITOM Health, Open Source, and related API monitoring integration, deployment and engineering
- Hands on experience on Event Management and ITIL Foundations (certification preferred)
- Must have knowledge in application architecture, OSI layers, and software design and development methodologies
- Strong Automation & Scripting capabilities (Ansible, Shell, Bash, Perl, PowerShell, etc.) to execute monitoring tasks for custom requirements within the capabilities of the suite of monitoring tools
- Proven diagnosis and tuning experience with Application, Middleware, and Infrastructure components
- Prior experience working with business metrics reporting, customer experience monitoring, and optimization for digital products
- Experience in documentation and task management tools like JIRA, SharePoint, MS Office tools, etc.
- Experience working in Agile teams and familiarity with agile delivery process and ceremonies
- Advanced skills with Excel, Power BI, and related reporting and analytics tools a plus
- Six Sigma Certification a plus
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
