Sr Associate, Client Support Tier 2

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

• Review the historical dispense data provided to determine the appropriate frequency and work with US Bank to determine the proper funding for Compensating Balance
•  Setup New ATMs in ICM
•  Confirm frequency and load dates with the Armored Carriers
•  Maintain and Adjust Armored Carrier Schedules as needed including adjustments for holidays

2. Daily Work Routine:-

• Daily review the ICM forecasts to determine the proper cash order for each scheduled ATM
• Determine if/when ATMs forecasts are consistent enough to be considered for automated forecast
• Submit daily order file to US Bank before 11:00 pm CST for orders to be placed the following day
• Daily review of low & out of cash ATMs (including weekends) (ICM Outage Report & Fiserv Device Manager Low & Out of Cash Report)
• Order Emergency Cash as needed
• Report results to the Program Management & Vendor Support Team
• Confirm all ATMs scheduled for load were complete and inquire/escalate with carrier on missed loads

3. Monthly :-

• Produce Monthly Performance File for Managed Service Fleet overall & by Client
• Supply monthly reporting on armored carrier errors and attend carrier performance calls as needed
• Attend monthly cash performance calls with clients and present data if needed
• Work with US Bank to determine proper balances in the Compensating Balance Account for each customer
• Determine if forecasts need to be adjusted based on repetitive Compensating Balance Account Shortage
• Assist with Billing comparing frequency data with armored carrier invoice and confirm emergency cash charges are accurate

4. Periodic :-

• Periodic fleet review to determine optimum frequency and cost (as interest rates rise, or carrier costs change)
• Partner with Program Managers to review client specific ATMs and make recommendations
• Create cash plans for stimulus, tax season, etc.
• Periodic review of automated loads to determined if ATMs still meet the requirement

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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