Sr. Analyst - Risk & Quality Assurance- Credit Administration India

Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.

Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.

At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape.  We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.

Senior Analyst – Risk & Quality Assurance

Summary/Objective

A Senior Analyst – Risk & Quality Assurance is an individual contributor acting as a member of Risk & Quality Assurance Function strengthening the Quality of risk management at Credit Administration function. The individual shall be responsible to review the quality of tasks performed by Credit Analysis team and share feedback on each of the samples reviewed. The individual shall be an expert in Portfolio Monitoring processes and shall act as a Subject Matter expert.

Quality Assurance

• Lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe.
• Undertake Sample based Quality review of the portfolio assigned and share the improvement areas with Credit Analysis team.
• Ensure Process deficiencies / potential sensitive issues are identified and escalated as appropriate.
• Assist to develop and establish QA policies, procedures, risk assessment and controls to drive effective QA Coverage and standards.
• Participate in developing, testing, and optimizing the QA models/checkpoints used to measure accuracy and efficiency of the Credit Analysis team. 
• Assist in the implementation of new policies, processes, and other related initiatives.
• Ensure Risks within the scope of the role/team are effectively identified, measured, monitored, and controlled, consistent with bank’s risk appetite and all policies and processes established within the risk governance framework.
• Ensure regulatory compliance, as applicable.
• Monitor and report SLAs and KPIs for the multiple processes.
• Work closely with Credit Analysis Director/ Leadership Team to identify specific errors as well as areas that may require additional remediation/ training.
• Ensure compliance with all SVB policies and procedures, as applicable basis scope of work.
• Provide Oversight and guidance over assessment of complex issues, structure potential solutions and drive effective resolution with stakeholders, as applicable

Business Partnering

• Work closely with the Credit Analysis – Director / Leadership Team reporting on quality issues in a timely manner to ensure they are remediated.  Follow up as needed for additional testing.
• Undertake change management for credit Analysis team and promote necessary culture changes (e.g., cross-skilling of resources)
• Interact with respective senior management at Credit Administration to ensure that QA protocols are adequate for all the portfolios under review.
• Interact with the LOB onshore counterparts for quick resolution of escalations.

People Management

• Ensure Ongoing and timely feedback and coaching of fellow QA Staff as an endeavour of group learning to sustain strong control culture and an unwavering commitment to excellence in execution.
• Provide new team members with adequate learning opportunities.
• Support training programs for the team leveraging subject matter expertise and experience.
• Act as a change agent coaching staff in areas with noted deficiencies and sharing any observed best practices.
• Conduct regular one-to-one or team meetings to assess any knowledge gaps and remediate them.

Decisions

☐   Routinely makes impactful decisions and demonstrates high levels of discretion and independent judgment with respect to matters of significance.

☒   Routinely makes recommendations that require approval to implement with the occasional decision without approval.

☐   Occasionally makes recommendations that require approval; does not make impactful decisions that do not require approval. Routinely follows a defined process.

Recommendations

Develops recommendations to improve processes and effectively communicate best practices within the team

Knowledge

Demonstrates extensive knowledge related to best practices in Credit Risk & Quality Assurance function.

Core skills:

• Experience in Commercial Lending / Audit Function
• Excellent communication and interpersonal skills
• Ability to deliver 100% quality work.
• Efficient and well organized, able to work under tight deadlines.
• Outstanding attention to detail, accuracy, and ability to multitask.
• Ability to work in a team environment and coordinating with various stakeholders.
• Proven capability to work independently without hand holding and exercising sound judgment & initiative.
• Ability to be flexible with shift timings (2 pm – 11 pm)

Additional skills (good to have):

• Comfortable with commercial lending portfolio reporting and workflow tools.
• Coverage of innovation economy industries (like technology, healthcare, life sciences, etc.)

Competencies

• Exceptional Leadership Skills
• Accountability, working with integrity in all interactions.
• Self-motivated
• Attention to detail.
• Effective leadership skills
• Organizational skills
• Problem solving
• Time management

Required Attributes

• Strong understanding / Experience in commercial lending / Audit Function
• Excellent interpersonal and supervisory skills
• Ability to deliver 100% quality work.
• Proven ability to set strategy, targets, and achieve desired result.
• Ability to be flexible with shift timings (2 pm – 11pm)

Education and Experience

• Post Graduation – Management or Commerce / MBA (Finance) / Chartered Accountant / ACCA
• Up to 3-6 years of experience in credit risk management / Audit Function
• Exposure to US accounting, GAAP, and IFRS
• Advanced working knowledge of MS- Office tools like excel, PowerPoint.
• Knowledge of Power BI and Power Automate is desirable.
• Knowledge of SQL is an added advantage

Physical Demands

The employee must have the ability to use a computer keyboard, mouse, calculator, copier/fax machine, scanner and telephone. While performing the duties of this job, the employee is regularly required to talk and hear.  Employee must have close visual acuity to perform an activity such as: reviewing and analyzing information; transcribing; and/or viewing a computer screen. Employee may be required to make quick decisions as to when to escalate or directly address a situation, as well as handle the stress of such situations.  The work environment is indoors with a majority of time spent sitting at a desk.

Disclaimer

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.  This job description is intended to indicate the general nature and level of work to be performed.  Duties, responsibilities and activities may change at any time with or without notice.  This job description does not constitute a contract of employment and, therefore, the company may exercise its employment-at-will rights at any time.

Equal Employment Opportunity

SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.