Sr Analyst III Finance Operations

Job Description:

Responsibilities:

• Effectively apply trained collection strategies;
• Build a close relationship with a portfolio of assigned customers (by phone and email);
• Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;
• Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;
• Document actions taken and determine future collection steps in a centralized system;
• Timely identify disputes, initiate the dispute resolution process with internal partners, follow issue until resolution, negotiate and ensure payment from customer;
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;
• Establish international relationships with departments in DXC worldwide (credit, billing, account team, controllership, etc.) to agree upon customer solutions to implement;
• Recognize trends for nonpayment and resolve issues by engaging internal partners;
• Analyze at-risk customers, recommend account strategies to prevent delinquencies and engage key contacts (credit and sales) to resolve issues;
• Demonstrate sound judgment, prompt follow-up, and timely structured escalations;
• Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved;
• Lead and participate in projects that enhance operational efficiencies within Collections organization;
• Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes;
• Train new team members, as required.

Education and Experience Required: 

• First level university degree with a focus in business or economics recommended or equivalent experience.
• 2-3 years of experience in Collections, Order to Cash, or in banking.

Knowledge and Skills: 

• Strong written and verbal communication, negotiation, and conflict resolution skills;
• Fluent in English;
• Basic knowledge on accounting, financial concepts and collection processes;
• Solutions oriented, with good problem solving and reconciliation skills;
• High customer service orientation;
• Good relationship building skills;
• Good influencing skills;
• Strong prioritization and organization skills;
• Strong initiative, ability to work independently;
• Team player;
• Capability of sharing knowledge;
• Structured thinker and analytical skills;
• Comfortable working with numbers;
• Ability to work within deadlines;
• Supporter of change;
• Good MS office skills (excel mandatory);
• Good computer skills.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.