Specialist, Product Training

Grade Level (for internal use):

The Team:

You will become a member of the Corporate Actions Group. We provide solutions to all stakeholders in the corporate actions space. Our key clients are the Tier-1 Custodians, Asset Managers and Investment Banks. We see growth in providing solutions to asset managers, wealth managers and other stake holders in the capital markets space.

The Impact:

The Specialist, Product Training will work with various stakeholders involved in the project, closely collaborating with Product Managers and acting as the primary point of contact for clients, development, and Quality teams to deliver product enhancements. This role involves finalizing the scope, identifying gaps, defining client requirements, and assisting clients in defining their test suites and acceptance criteria. The Specialist, Product Training should understand the existing business processes of clients and how the target state operational process is configured onto the platform, producing artifacts and conducting product training on optimal product configuration for the client.

The role requires excellent management, written, and verbal communication skills, strong organizational and coordination abilities, and analytical expertise. The successful candidate should be process-oriented and have a thorough understanding of the product development lifecycle. They should thrive in a fast-paced environment and be flexible to adapt to changes, leading multiple projects and processes.

What’s in it for you:

As the Specialist, Product Training, this position offers unparalleled opportunities for growth and development within the company. You will have the chance to learn from industry experts in the post-trade space and gain deep insights into cutting-edge technologies and methodologies. This role also presents the potential to play a dual role as both a trainer and a Business Analyst, working closely with clients around the globe. You'll be at the forefront of driving excellence in product training, ensuring our solutions deliver maximum impact to our clients.

Responsibilities:

• Lead the creation and maintenance of product training documentation: Develop comprehensive training materials, online resources, and certification programs for our products and technologies.
• Deliver training: Conduct training sessions internally, online, and on-site with clients worldwide, ensuring effective knowledge transfer and skill development.
• Focus on business analysis and product documentation: Collaborate with product leads to understand product requirements, becoming a subject matter expert (SME) for specific areas.
• Lead product consultancy/SME efforts: Assist clients throughout the project lifecycle and post go-live, ensuring a seamless client experience and optimal product utilization.
• Maintain accurate product documentation: Ensure all components are documented accurately, reflecting the latest features and enhancements.
• Understand client business and product usage: Gain deep insights into the business processes of assigned clients, tailoring training and documentation to meet their specific needs.
• Stay current with new features: Keep up-to-date with the latest functionality enhancements in supported applications to provide the most relevant training and support.
• Build and maintain strong relationships: Develop and nurture relationships with internal and external stakeholders, ensuring alignment and collaboration.
• Conduct optimal training: Train clients on the most effective future state operational processes and related product configurations.
• Open to travel: Be willing to travel for work as needed to deliver on-site training and support.

What We’re Looking For:

Education and Experience

• Bachelor’s degree in business or technology.
• 12+ years of relevant professional experience.
• Prior experience in Capital Markets, Post Trade automation, and Corporate Actions is preferred.

Skills

• Strong analytical skills and working knowledge of SQL.
• Ability to work independently and within a team, demonstrating proactive leadership in multiple streams.
• Understanding of the Agile software development process and overall project lifecycle.
• Enthusiasm for Agile processes and new technologies.
• Experience in issue troubleshooting.
• Experience in customer-facing roles and change management processes is preferred.

Personal Impact

• Passionate about our business.
• Strong business and analytical acumen.
• Significant customer service focus.
• Attention to detail.
• Self-motivated, with a proactive work ethic.
• Excellent interpersonal and communication skills.
• Proven ability to work effectively as part of a team.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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