Specialist - Product Expert

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Specialist Product Expert
Mumbai
Role Purpose:
As a Specialist Product Expert, you will leverage your air cargo industry and software solutions expertise to help shape the future of the product. You will engage with customers on critical business priorities & trends that enhance product's capabilities, increase product value proposition and improve competitive advantage while delivering business value for customers to meet current and future business needs.

Role and Responsibilities:

• Engage with key airline and cargo industry stakeholders to identify changing business priorities and trends that will drive product's capabilities, increase product value proposition and improve competitive advantage.
• Work with internal product, data and engineering teams to define and document the business requirements and concepts that align with the industry and organisation's vision.
• Support the product features delivery and lead the rollouts at various customers, acting as the subject matter expert on cargo commercial & operational solutions and its business processes.
• Support the product’s industry and customer engagements in presales, end-to-end demos and otherwise as required to further the cause of the product.
• You will be a nodal point of contact for internal teams acting as the SME for air cargo commercial and operations functions leading new / enhanced solutions in these areas.
• Support internal teams in analyzing and finding solutions for critical issues contributing to SWOT teams

Knowledge, Experience & Skills:

• Broad expertise and hands-on experience in air cargo commercial offer, order and operations disciplines either within an airline or within an air cargo solutions provider.
• Expert abilities in functional documentation and in working with UX teams for product design. Exposure to API based design and documentation, is preferred.
• Sound understanding of IT technology concepts, software architectures and product management principles.
• Hands-on experience as product expert or product owner or business analyst in IT solution provider organization.
• Prior hands-on experience of at least 5 to 8 years in air cargo
• Bachelor’s degree in aviation or IT or relevant disciplines.
• Experience working in a SAFe agile environment

What do we offer? 

• Open culture and challenging opportunity to satisfy intellectual needs 
• Flexible working hours 
• Smart working: hybrid remote/office working environment 
• Work-life balance 
• Excellent, dynamic and multicultural environment 

About Accelya   

Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing.    

Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future.    

The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. 

We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines.   

For more information, please visit www.accelya.com

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!