Specialist - Implementation Services

Marsh is seeking candidates for the following position based in the Mumbai office:

Specialist – Insurance Operations

What can you expect?

• An opportunity to understand end to end lifecycle for UK Insurance Broking
• A place to enhance your knowledge on work which is undergoing transition
• In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business
• We have robust training around understanding insurance concepts and business knowledge

What is in it for you?

• Learn about new system and process
• Enhance your skills via various development programs offered in-house
• Opportunity to build on your insurance knowledge through CII course
• All benefits as per the location HR policy will be applicable

We will count on you to:

Process Management:

• Develop self to have a good understanding of the process
• Undertake processing tasks within the various operational framework basis the training provided
• Review technical specifications from clients and helps transform into digital solutions that meet business objectives.
• Display analytical ability and reviews large sets of data and identifies issues
• Delivery on performance as per company standards and continuous rigor on improving business performance
• Perform interface testing to ensure the functional executions of the requirements are technically correct.
• Helps communicate changes and processes to client executives and change management team
• Review operational and quality failures, conduct root cause analysis & monitor plan to ensure success
• Use and optimise technology to eradicate routine manual work where possible
• Engage with all relevant stakeholders across geographies as and when required to meet client requirement

Risk & Compliance:

• Ensure adherence to Compliance and operate within the guidelines of internal and external regulators
• Have working knowledge of the core product principles and regulations that govern the products
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company

People Management:

• Identify and support bottom quartile colleagues with Performance Improvement Plan
• Embed continuous improvement culture by motivating & influencing teams to drive process improvement
• Monitor team’s performance in conjunction with Team Manager and build their competence level

What you need to have: 

• Process knowledge of broking business and insurance terminologies, CII certified preferable
• Ability to prioritize and handle multiple tasks during peak volume periods
• Collaborative mindset across levels and teams
• Excellent command on MS Office applications (MS-Excel, MS-Word)
• Decision making and Problem-solving skills
• High attention to detail
• Good relationship skills, Proven ability to work on functional initiatives 
• Graduate
• 2-3 years of experience in the insurance broking sector
• Proven experience to deal with Onshore stakeholders
• Proven experience displaying analytical ability

What makes you stand out?

• Analytical ability
• Good working knowledge of MS Office particularly Word & Excel

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.