Specialist - Fiduciary

Guy Carpenter is seeking candidates for the following position based in Mumbai office.

Specialist - Fiduciary

What can you expect?

To ensure seamless accounting of Fiduciary portfolio assigned for either Client / Insurer or Third Party agents (Commission Agents).  Accountable for collection and settlement of premiums/Claims from/to Client / Re-insurer and ensuring resolution of queries if any

• Ensuring highest proficient handling as per Fiduciary perspective and accuracy for the accounts assigned
• Regularly update process manuals
• Responsible for creation of SOPs for new processes
• Identify opportunities for process improvements with a view to provide better client services
• Participates in process update sessions, Process Knowledge Tests, training and coaching sessions
• Liaising with Clients and Re-insurers
• Debt collection and Outward credit due to the account holder
• Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs
• Acts as checker for new colleagues and provides feedback to ensure accurate and complete process knowledge
• Conducts regular process audits
• Adheres to audit sampling guidelines
• Reports on audit findings, ensures corrective action is taken and closes the audit loop

What is in it for you?

• Solid platform to demonstrate your technical skills
• Build strong technical connects across our organization
• Enhance your skills via various development programmes offered in-house
• All benefits as per the location HR policy will be applicable

We will count on you to:

• To ensure timely delivery based on the agreed standards on accuracy and productivity
• Focus on debt collection from Clients for Premiums / fees and Claims from markets
• Resolution of queries raised by Client and insurers including prompt response to their satisfaction
• Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs
• Review of Process manual and seek clarity where required
• Update self with knowledge of the core product principles and regulations to align with the continuous learning culture at MMC
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company
• Contribute to the development of a supported and flexible working environment ensuring business needs are met at all times
• Achievement of individual performance measures as outlined and targets set within performance appraisal as agreed with line manager
• Understand and contribute to the achievement of individual and departmental Key Performance Indicators and Service Levels Agreements
• Working towards enhancing customer/client experience whilst adding value to the respective end-to-end business process
• Displaying professional communication skills at all levels within MMC  and with external customers
• Maintenance of relevant record / logs / timesheet & hygiene of work as required by management and for MIS purposes
• Participate and attend any training programs or learning sessions as deemed necessary for enhancing job skills or nominated by managers
• Constantly build technical expertise and business knowledge associated with the respective process as deemed necessary by line manager
• Taking ownership of work queues and ensuring proper handover of work to team/line manager in case of absence from work

What you need to have: 

• Good written and verbal communication skills (mandatory)
• Good Typing speed
• Logical Reasoning and prioritization skills
• Problem Solving and Analytical Skills
• Proficient with MS outlook & MS Excel

What makes you stand out?

• Experience in interacting with international customers (preferred)
• Excellent presentation and MS office power point skills (preferred)
• Basic understanding of Insurance principles & terminologies
• Basic understanding of Risk & Financial regulatory bodies (preferred)
• Experience in regulations that govern Insurance in our countries of operation (i.e. UK, US, Australia, Asia) (preferred)

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.