Specialist – Community Management

About the job

Strategic context:

Sanofi has currently the best and more robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

As part of GTMC, the vision of the launch and commercialization pillar is the establishment a new Sanofi wide Launch excellence cross functional framework, ensuring excellence in Medico Marketing fundamentals and upskilling the Medico Marketing teams with cutting edge new technologies, capabilities and ways of working. Launch and Commercialization will not only be a centre for expertise and though leaders but also an important support to execute on those best-in-class capabilities. On this journey, our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

The Specialist - Community Management will oversee and manage the engagement and communication channels within a diverse community, ensuring effective knowledge-sharing and collaboration. This role focuses on organizing content, facilitating community meetings, and updating resources to enhance community engagement and drive continuous learning. The successful candidate will work closely with community members from GBUs and the global organization to gather feedback, monitor engagement metrics, and provide actionable insights for improving community interaction and impact.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

The Specialist - Community Management will be responsible for planning, executing, and evaluating the community engagement initiatives related to the Launch & Commercialization excellence/GTMC, ensuring that the relevant stakeholders/teams are engaged and informed. Foster a culture of sustainable change by providing continuous community engagement support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc.) bringing in increased effectiveness and improved efficiency in line with a reduced footprint.

• Community Engagement and Communication:
  • Establishing and maintaining communication channels to ensure efficient information flow across the community.
  • Manage distribution lists and ensure relevant updates reach the right people.
  • Organize and facilitate community meetings to foster engagement and collaboration.
  • Ensures that the community has access to current and high-quality information.
• Content and Knowledge Sharing:
  • Organize regular content-sharing sessions and curate learning materials for the community.
  • Ensure that knowledge is easily accessible and structured in a user-friendly way.
  • Collaborate with specialist internal communication to integrate updated content on all channels.
• Community Monitoring and Feedback:
  • Monitor community engagement levels, using data to evaluate the effectiveness of initiatives.
  • Gather and consolidate feedback from community members (GBUs and other Pillars) to improve engagement strategies.
  • Report on community impact, providing insights into areas of growth or improvement.
• Event and Meeting Organization:
  • Oversight of Lex/Mex community events across different areas and alignment with specialist internal communication.
  • Organizing and coordinating community events, meetings, and webinars to ensure valuable and structured participation.
  • Lead discussions and guide collaborations to drive community goals.
  • Ensure events are productive and align with community needs.
  • Build draft annual calendar for LEx/Mex with moments that matter by internal stakeholder (Global, Local, Key Markets, Internal, Functions) as well as how fit with other communications / events organized by other GTMC Pillars.
• Content Evaluation and Updates:
  • Regularly review community content to ensure its relevance and accuracy, adapting it to meet the community’s evolving needs.
  • Collaborate and align with specialist internal communication to issue updated or new content.
  • Update community resources as necessary, integrating new insights and feedback.

• People: (1) Work with cross-functional teams to understand the community management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars – with an end objective to ensure adherence and effectiveness of community management strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Project Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements
• Performance: (1) Oversee community management program; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key community partners and provide community management support to constantly improve quality and productivity; (4) Support community management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide
• Process: (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Launch & Commercialization Excellence; (4) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of community management program
• Stakeholder: (1) Work closely with Global, Local, and Hub to identify communication needs (2) Liaise with cross-functional teams to provide relevant trainings, raise awareness, promote Community Management mindset and increase acceptance/adherence for transformation

About you

• Experience:
  • 3-5 years of experience in community management, internal communications, or stakeholder engagement, preferably within a corporate or knowledge-sharing environment.
  • Experience in managing and engaging large groups or communities through virtual platforms and digital communication channels.
  • Proven ability to organize and facilitate community events, knowledge-sharing sessions, and interactive forums.
• Soft skills: The role requires excellent communication skills to engage with diverse community members and clearly articulate ideas and feedback. Strong organizational and time management abilities are essential to balance multiple community initiatives, events, and content updates. The candidate must also possess collaboration and problem-solving skills, fostering active participation and adapting to the community’s evolving needs.
• Technical skills:
  • Proficiency in using collaboration platforms (e.g., Microsoft Teams, Slack, Zoom) to manage communication and host virtual events.
  • Strong skills in formatting, organizing, and updating community content and resources using content management systems (e.g., SharePoint, Confluence).
  • Ability to monitor and evaluate community engagement through various tools, generating reports to track engagement metrics and participation trends.
  • Familiarity with survey tools or feedback platforms to gather and consolidate input from community members.
• Education: Bachelor’s degree in business administration, communications, marketing, community management, organizational development, or a related field (preferably in pharmacy or life sciences); Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/business administration/similar discipline is desirable
• Languages: Excellent knowledge of English language (spoken and written)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!