Specialist - Change Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 100,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

This position requires a clear communicator both verbal and written, organized with effective time management skills, demonstrating a willingness to learn, be an independent thinker, adapt to a rapidly changing environment, and must possess the highest standards of behavior, collaboration, and work ethic. The position is focused on supporting a global project to drive improvements across sustainability hubs that deliver Data, Analytics and Reporting services within our Sustainability Practice. The position is a full-time role.

The responsibilities are as follows:

• Assist the Change Team with PMO activities, including providing project updates to key stakeholders, maintaining project timelines, and managing action trackers.
• Support with the development and implementation of change management plans, including stakeholder mapping, roadmap definition, and creation of communication plans and templates.
• Create and maintain comprehensive project documentation, including detailed status reports that highlight critical milestones, risks, mitigations, and potential bottlenecks.
• Facilitate project meetings, ensuring timely distribution and proper filing of minutes.
• Update central document repository and content (e.g. updates to SharePoint content and FAQ documents)
• Work closely with global stakeholders, including project management counterparts in other regions and project sponsors.
• Support in managing projects or workstreams at various stages of development simultaneously.
• Support the development of to-be process maps, how-to-guides, standard operating procedures, and project plans for implementing newly designed processes.
• Review existing BAU processes and propose changes to drive improvements.
• Support the management of end-to-end project lifecycles, taking ownership of deliverables across all project stages.
• Overseeing ad hoc change activities e.g. adding users to a training portal
• Proactively identify and flag project risks and issues, actively engaging in troubleshooting, problem-solving, and tracking of key performance indicators.
• Support Change Team in ensuring projects are completed within scope, on schedule, within budget, and meet expectations.

Qualifications and experience

• 3-5 years’ experience in managing local and global projects.
• Comfortable with working across multiple geographies and cultures, virtually, across several time zones.
• Ability to work on multiple projects at the same time.
• Relentless and tenacious drive to deliver results and achieve expected outcomes.
• Analytical ability, with experience of analyzing status quo, summarizing findings, and proposing improvements.
• Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
• Hands on approach, excellent attention to detail and ownership of actions through to completion.
• Proactive team player, with experience of supporting colleagues in achieving collective objectives and fostering a collaborative work environment.
• Great communication skills are a must, combined with a proven track record of interacting with multiple stakeholders and delivering presentations to various levels of the organization.
• An excellent level of English is mandatory, other languages are a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with online tools (e.g. Smartsheet) is a bonus.
• Change management or Project management certification and experience in utilizing project management tools are additional benefits.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.