Solution Engineer

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Solution Engineer, you will play a critical role in designing and implementing enterprise-level solutions for our clients. You will be responsible for understanding client requirements, developing custom chatbot solutions, integrating APIs, and leveraging emerging technologies such as ChatGPT to meet business needs. You will also work with CPaaS products like Email, Voice, WhatsApp, RCS, and marketing automation solutions, and provide expertise on conversational agent chat solutions. This is a client-facing role that requires you to work closely with sales, product, and engineering teams to deliver exceptional results.

Key Responsibilities:

• Design and implement chatbot and conversational agent solutions tailored to client specifications.
• Utilize API integration capabilities, including Call APIs and REST APIs, to enhance solution functionalities.
• Work with JavaScript, C++, and .NET to create and customize client solutions.
• Provide technical consulting to clients throughout the solution implementation process.
• Integrate and configure CPaaS products like Email, Voice, WhatsApp, RCS, and marketing automation solutions to meet client needs.
• Collaborate with sales and Customer Success teams to define client needs and scope of work (SoW).
• Conduct solution reviews, feasibility analysis, and technical demonstrations for prospective and existing clients.
• Stay up-to-date with the latest trends in the SaaS industry and implement best practices in solution development.
• Provide post-implementation support to ensure client satisfaction and optimal solution performance.
• Contribute to internal knowledge sharing, best practices, and technical mentorship.

Qualifications:

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.
• 3+ years of experience in solution engineering, systems development, or enterprise software implementations.
• Proficiency in JavaScript, C++, and .NET programming languages.
• Strong knowledge of API integrations, particularly REST APIs and Call APIs.
• Experience working with Chatbot technologies and conversational AI.
• Familiarity with CPaaS products including Email, Voice, WhatsApp, RCS, and marketing automation platforms.
• Experience with SaaS solutions and enterprise-level implementations.
• Knowledge of ChatGPT or similar AI tools is a plus.
• Strong problem-solving skills and the ability to translate business requirements into technical solutions.
• Experience with Agile methodologies is a plus.
• Excellent communication and collaboration skills.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.