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Join our innovative and dynamic team at Global Payments Solutions (GPS) as a Solution Architect within our GPS Client Implementation & Integration team. At HSBC, Client Implementation & Integration play a critical role in converting Global Payments Solutions offerings into tangible value for our clients, ensuring satisfaction and creating a foundation for a lasting relationship.
The Solution Architect (GCB4) is responsible for gathering a detailed understanding of the client’s technical and operational requirements and translating this into a design that delivers a robust and effective solution, aligned to the clients business objectives, typically aimed at treasury transformation and payment/collection efficiency.
Role overview
- Undertake requirement gathering, design and documentation of detailed solution designs that ensure clients can seamlessly integrate new channels, products, and services into their operations.
- Continuously look for innovative ways to add value for the client and promote HSBC’s world class implementation and integration experience
- Apply comprehensive capability knowledge and experience of GPS payment, liquidity, collections, and digital integration (H2H, Treasury APIs, SWIFT) to deliver solution designs that meet both functional and non-functional (i.e. operating hours, cut-off times, volumes, weekend processing) client needs, and can be implemented in the timeframe required
- Proactively identify capability gaps on bank and/or client side that will influence the success of the implementation and provide alternatives where necessary during project execution to derisk the delivery
- Keep on top of industry trends, emerging technologies, competitor offerings and changes in payment regulations to support your advisory and problem-solving capabilities
- Apply experience implementing treasury transformation projects, sharing learnings and best practises to guide development of solutions and inform the implementation plan
- Be available to the Project Manager throughout the project lifecycle to consult on risks, issues, dependencies, project planning and testing approach including test case definition
- Liaise with Product Managers and Technology SMEs as required to support solution design activities, establish strong internal network to support client success
Your day-to-day responsibilities will include
- Facilitate client workshops to understand their business goals and current pain-points across treasury, payment and collection processes. Drive a line of questioning to clients to uncover opportunities for optimization, automation and faster integration of information to support decisions and actions. This may include TMS or ERP upgrade.
- Support pre-mandate and RFI/RFP requests, providing GPS Sales and/or clients with technical expertise to develop appropriate solutions and proposals
- Finalise product and technical solutions post-mandate, elaborating the statement of work to reflect a comprehensive via of the solution to align client expectations and implementation plans
- Work with the Project Manager to inform the project plan and identify potential risks or dependencies
- Cultivate and nurture strong, trusted relationships with clients and third-parties through open and proactive communication, demonstrating an understanding their business needs
- Manage a varied portfolio of complex, global projects, including piloting new products/services
- Feedback to the GPS Product and Digital teams on the competitive market landscape and client specific requirements, to help drive product enhancements and developments
