Solution ArchitectThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you will do
Job Description
- Interact with sales/pursuit team in country and work with them to understand the customer requirement, review RFP etc.
- Identify the technology solutions needed to fulfill the business objectives of the customer and be able to interact with people (customer and internal HPE) at all levels and geographies
- Work in collaboration with sales to develop pricing quote and SoW for in-pursuit deals
- As Solution Architect with country Pursuit Team and develop end-to-end solutions for managed services delivery to exempted customers
- Identify and contribute to projects to improve services, customer satisfaction, profitability and team efficiency.
- Technical writing skills will be required to publish required documents.
- Communicate effectively with technical and non-technical stakeholders and have an ability to drive the conversation/discussion.
- Possess a strong customer focus with the ability to manage escalations, balancing the needs of the customer, the HPE teams (Sales/ Pursuit/ Delivery)
Technical Skills
- Broad technical knowledge on Compute and Storage solutions.
- Technical knowledge and experience on Infrastructure monitoring tools
- Knowledge of remote deployment programs and monitoring processes and concepts.
- ITIL Certification
- Technical knowledge of network switches
- Operating Systems and their integration with Fiber channel HBA
- Server Clustering in SAN and switched SCSI environments.
- Connecting Blade Servers into SAN infrastructures.
- System Administration.
Essential Skills
- Industry Standard Servers (Proliant, Blades & Synergy)
- Broad technical knowledge on core infrastructure vendor partners
- VMware(ESXi, vCenter, vSAN)
- VMware availability technologies – Site Recovery Manager, vMSC
- MS Windows Server / Hyper-V
- Linux – RHEL, SLES, CentOS, etc.
- Experience in attached and networked storage hardware and concepts (Primera, 3PAR, MSA, Nimble, StoreOnce, etc)
- Experience in Converged Infrastructure (Simplivity, Apollo, etc)
- Network infrastructure (Aruba, Flex Fabric, etc)
- Backup Software
- Veeam Backup & Recovery
- Commvault
- Data Protector
- Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
- Affinity with Monitoring tools and processes (Nagios, SolarWinds, OpenView)
Business Skills
- Demonstrate strong written and verbal communication skills
- Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
- Must have deep understanding of A&PS and Operation Services business in HPE Pointnext.
- Must be a team player and show ability and willingness to motivate and support other engineers.
Customer handling skills
- Demonstrate a high level of technical & account management communication skills and expertise in communicating with customers & internal organization.
- Manage the solution process with high management attention in a complex environment.
- Take responsibility of solutioning to meet customer requirements and ensure end-to-end deal ownership.
- Lead high level cross organizational customer orientated projects.
Eligibility:
- Educational Qualification – Bachelor/Master’s degree or equivalent experience.
- 15+ years of experience in service, support and managed services delivery on Industry Standard Servers (HPE, Dell, IBM) with Non-MS OS, storage and networking experience
Points to note before you apply:
- To apply for open positions prior to the minimum time requirement, approval of the employee's current manager is required.
- Employees are expected to notify their manager prior to an interview.
- Employees in Performance Improvement Plan are not eligible to apply.
Additional Skills:
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job:
Services
Job Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
