JOB DESCRIPTION
Meet the Team
This is an excellent opportunity to bring your outstanding talents to the group that develop solutions in Cisco's routing and cloud technologies for the largest web scalers and service providers of the world. This dynamic team develops and supports communication networks and actively engages with all teams across Cisco to leverage solutions. You will work with a vibrant technical community and interact with some of the most respected experts in networking as you provide critical engineering support for very large-scale customer deployments. As an engineer in this team, you will have the opportunity to support some of the world's largest Web scaler and Service Provider networks. You will also work with Product management, Sales and Marketing teams on pro-active customer engagements covering current technologies. You will actively engage engineering architects and technical subject matter experts in product development contributing to product quality, debuggability and customer technical requirements.
Your Impact
You are not just a technical guide in your team but also possess the ability to drive your team towards technical excellence. You are passionate, care about customers success, and inspire others to feel the same.
Actively engage, take ownership, and drive to resolution critical customer escalations in Cisco’s Routing portfolio
Provide expert support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve
Apply analytical skills and expert technical knowledge to solve product and network problems of high complexity
Provide technical support to Cisco customer-facing teams and customers; provide status updates on the overall deployment projects
Actively engage with Cisco’s customer facing teams and travel to customer sites if needed
Effectively utilize lab setups to recreate and solve complex problems in systems due to configuration, software or hardware defects
Uncover systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability
Minimum Qualifications:
Preferred Qualifications:
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