When you work with the world's most innovative companies, you know you're making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.
Software Engineer II- HR Tech (Workday HCM)
SVB India is a global delivery center for SVB, the financial partner of the innovation economy and parent of Silicon Valley Bank. SVB India develops products and provides services in finance, banking operations, risk and technology, and employs more than 800 employees and will be rapidly expanding. Learn more at https://svb.wd5.myworkdayjobs.com/svbankindia
Job location – Bangalore
Be Part Of a Bank Like No Other.
When you work with the world's most innovative companies, you know you're making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
For 35 years, SVB Financial Group (NASDAQ SIVB) and its subsidiaries have helped innovative companies and their investors move ambitious ideas forward, fast. SVB Financial Group’s businesses, including Silicon Valley Bank, operate at the intersection of innovation and capital, and provide a comprehensive range of financial services including commercial banking, investment solutions, research and insights, funds management and private banking and wealth advisory. SVB helps high growth companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries navigate at every stage. In addition, the company focuses on encouraging positive relationships with firms within the private equity and venture capital community worldwide, many of which are also the firm's clients and may invest in the firm's corporate clients.
About the Job
We're looking for creative thinkers who want to create a truly seamless banking experience on a global scale. Core to our HR transformation agenda is our HRIS Center of Excellence where we design, develop, and support key HR technologies for our global locations across three continents. We have an exciting opportunity in our Human Resource Information Systems Team and will be responsible for Application Support for Workday applications and mainly looking into Workday Functional.
The ideal candidate will:
Hands on experience on Workday Core HCM, Compensation, Reporting, Security.
Help resolve Workday functional related support issues for the customer efficiently and effectively.
Manage customer expectations regarding estimated response times for issue resolution.
Gather the required information necessary to best handle technical inquiries
Resolving the issues through Service Now tool and email communication channels
Meet SLAs like response and resolution times by provide quick response
Extensively research and document customer technical issues
Have good solution-oriented mindset and analytical skills
Ownership in resolution, communicating with customers regularly regarding issue status
Run monitoring reports for usage, performance, and/or availability
What You’ll Bring:
Overall, around 4 to 6 years of experience in HR Functional mainly in HCM and Security modules.
Minimum of 3 years of experience in Workday Functional area
Experience in Workday Core HCM/Security/Reporting modules and handling it independently
Add on experience on in any of the following modules is preferred- Compensation, Recruiting
Working on security related changes, critical report creations, HCM configuration changes
Responsible for configuration, maintenance of the product
Primarily support tickets and working on enhancement projects based on the requirements
Proactively monitor the queue in Service Now and work for resolution
Excellent written and verbal communication skills
Experience in Agile, ITIL methodologies a plus
Bachelor’s Degree
Workday HCM functional modules are mandatory mainly HCM/Security/Reporting
Familiarity with HCM support Framework is a must.
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Equal Employment Opportunity
Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.
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