Software Engineer II -CV

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Incident Management

Careers that Change Lives

Medtronic’s Cardiovascular (CV) group is looking for a motivated Sr. Software Engineer to work in Incident Management role in continuation/sustaining engineering for Patient Management Operating Unit.  You will be responsible for the end-to-end management of all Software Operations major Incidents.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

A Day in the Life

Responsibilities may include the following, and other duties may be assigned:

• Primary escalation for high priority Incidents.
• Coordination of a Major Incident to ensure prompt resolution.
• Facilitates communication between Software Ops teams and Stakeholders during a Major Incident.
• Initiates Major Incident call.
• Leads, drives, facilitates, and chairs all investigation activities, meetings, and conference calls.
• Engages, assesses, and coordinates resources for Major Incident calls
• Frequently informs internal stakeholders of impact, diagnosis activities & statuses. Leveraging technology to issue all communications and provides key stakeholder management
• Facilitates data gathering as needed
• Confirms service restoration
• Gathers information required for Major Incident postmortem; forms collaborative action plans with specific actions, roles, and deadlines, and ensures these are completed
• Ownership of the Software Ops Major Incident Management Process
• Focus on continuous improvement to Major Incident Management process. Support and nurture process improvements and knowledge base improvements
• Continually maintain and develop tools and resources to manage major incidents effectively
• Willing to support incident response outside of normal business hours
• Provides periodic major incident metrics reports

Knowledge on the below Tech stack is required from the Incident Management perspective:

HBase, Kubernates, Kafka, ELK, Database, AWS or Cloud base app

Must Have: Minimum Requirements

TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME

• Bachelor of Computer Science, Software Engineering, Computer Engineering, or another Engineering with a strong focus in Incident Management.
• 4-8 years of relevant experience

Nice to Have

Knowledge in Release and Change Management

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here