Do you thrive on diving deep into complex systems and turning that insight into big-picture, strategic thinking to create simplistic and elegant digital experiences? Join our dynamic team at Foundational People Data Services (FPDS), where your expertise will be instrumental in re-imagining how innovative people data services are designed and delivered at Amazon, for Amazonians, by Amazonians.
Imagine being at the forefront of innovation, driving the design of cutting-edge experiences that empower Amazon builders to create amazing solutions powered by Amazonian data. The FPDS team is looking for a Senior UX Designer with a passion for improving the customer experience and designing for high-visibility programs that will impact experiences used by builders across Amazon. You will advocate for our customers and evangelize your designs to leaders, stakeholders, and team members. Your most important mission is to ensure that we’re designing experiences that delight and solve problems for Amazonians who rely on our services.
Our team includes UX Research and Design and actively partners with Product and Engineering to identify personas, customer problems, influence priorities, planning work, executing design, ensuring quality, evaluating outcomes, and improving mechanisms.
We are looking for an organized, creative and forward-looking UX Designer to work alongside a Senior UX Researcher from discovery to execution to improve our self-service experiences for builders. You are responsive, flexible and able to work with a high-degree of independence, ownership and thrive in collaborative work environments, while raising the bar for user experience and accessibility.
If you are passionate about UX design, working across product & engineering, have a knack for designing elegant solutions to problems, want to work in a space that delivers experiences to technical end-users, and enjoy coaching teams on effective UX principles, this is your chance to make a lasting impact. Join us on this exhilarating journey, where your contributions will shape the everyday experiences of Amazonians worldwide.
Key job responsibilities
Key job responsibilities
• Create user-centered designs by considering personas, data, customer feedback, user research and technical constraints/opportunities.
• Build user flows, wireframes, design mockups, and prototypes to effectively conceptualize new product initiatives.
• Relentlessly simplify and distill complex processes into intuitive and elegant UI.
• Establish and maintain detailed user-interface patterns and specifications—working closely with product and engineering to see your design through to deployment.
• Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization.
• Improve design patterns, standards, methods, and processes.
• Work closely with engineering to effectively incorporate capabilities and constraints of the technology stack.
• Apply best design practices to arrive at the right customer outcome.
About the team
Beginning in 2022, we built Foundational People Data Services, a secure, reliable, and fast way to store and consume worker data. We have helped builders across Amazon invent 7,800+ and growing experiences with our AWS-like, 1P data services which focus on the builder experience. We obsess over ensuring our data services are as foundational as electricity and water – always available, completely reliable, and convenient to use by builders. We’ve launched a secure and scalable people data store and event publishing bus; a people data catalog with federated ownership and compliance; role-based authorization and access controls to protect confidentiality; streamlined privacy reviews, depersonalization, and data subject access/deletion requests (DSARs/DSDRs); Tier-1 real-time data APIs for people data (PAPI); high-volume data transfer to the Andes data lake; and synthetic worker data to streamline testing.
We have seen rapid growth, with Amazon systems consuming 1 trillion employee records annually through billions of API calls to our 1P data services each week. We now have 5,000+ builder customer teams across AWS, Alexa, Payroll, Builder Tools, MyHR, A to Z, Clarity, GREF, Workplace Health & Safety, Time and Attendance, and more – over 75% of them are outside of People Experience & Technology (PXT). Our 1P data services offer real-time APIs and updates, powering vital end-user tools like Phone Tool (1,100+ page views per minute and 50M+ per month), Chime (800K+ calls per workday), Slack (350k+ employees and contingent workers using per workday), facilities badge access (95k+ salaried employees currently swipe in/out of their building each work day), LDAP, internal systems access, payroll, and more.
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent