Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities The job responsibilities include troubleshooting and solving, complex, technical issues for the Builds and Release Engineering team, as part of projects that involve enterprise customers using technical knowledge, product knowledge, problem-solving skills and exceptional written and verbal communication skills in an English-speaking environment. Our client list includes top technological and financial companies, as well as government agencies from all over the world. The engineer will drive customer satisfaction aiming to avoid critical situations.
Required Technical and Professional Expertise
Work with development teams in agile methodologies and provide a backbone to product builds and releases as part of the Release Engineering Team
Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users
Work with other IBM development teams to Analyse and help solve technical issues as needed.
Integrate tooling solutions and frameworks in the build pipeline that involves 250+ Physical CPUs and 2+ TB of RAM, and monitor performance and benchmarking parameters
Assist other support engineers in support of complex issues when required
Contribute to the development of a technical knowledge base
Work as an active team member providing ongoing feedback and suggestions for improvement.
Preferred Technical and Professional Expertise
5 years of relevant industry experience, with a total of 10-12 years of Experience
Exposure to Linux APIs and Linux as a Development environment
Working Knowledge of Ansible/Docker/Jenkins/Travis/Kubernetes, and decomposing legacy stacks into microservices based on Java/JS based technologies
Familiarity with DevOps Tooling integration, and, migrating/maintaining legacy frameworks
Skills to diagnose and troubleshoot systems and related network issues
Understanding of the software development lifecycle and agile methodologies
Excellent communication skills
Ability to understand and clearly document complex multi-faceted technical issues
Technical or scientific academic background, with exposure to roles that involve Technical Support
