Job Description
Software Asset Management (SAM) Technical Manager
The Opportunity
Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.
Role Overview
The SAM Technical Manager will be part of a center-led Software Asset Management Service to ensure compliant, cost effective and efficient utilization of software in partnerships with Software Owners across our company. The
position will support SAM Tool administration including maintenance and reporting to include inventory, ad hoc audits, and periodic audits to ensure compliance.
Our company is driving a multi-year IT transformation that requires an
operationally and technically focused SAM Service to support the effective
utilization of third-party software as underpinning technologies in support of our broader overall IT initiatives of moving to the cloud, data and analytics and an agile product team centric operating mode as key elements of the IT change.
In addition, this role is expected to work as an advocate and expand the utilization of SAM services and data as a foundational element within IT to deliver breakthrough results, driving overall innovation and automation.
This position operates as a business partner proposing ideas and innovative
solutions that enable new organizational capabilities through the efficient management of software products. We collaborate internationally to deliver the
services and solutions that enables the commercialization of our medicines, vaccines, and Animal Health products.
What will you do in this role
Performing ITAM tool technical configurations, conducting regular environment checks, supporting data proficiency in software configuration and management, building and managing connectors for ITAM tool (per the alignment with stakeholders)
System Health Monitoring and Troubleshooting, develop and implement a comprehensive plan for server migration, ensure that the migration is executed smoothly, avoiding any business disruptions.
Support the creation and maintenance of technical documentation for the ITAM tool (e.g., tool architecture, user guides )
Prepare and share detailed reports on all current/future integrations and tasks, including the type of data each integration brings into ITAM tool which will help maintain transparency and provide valuable insights to stakeholders
Coordinate across various applications team to roll out ITAM tool update agent, ensuring that all systems are up-to-date and functioning correctly
Conduct user analysis within ITAM tool and propose updated roles to the team, address questions related to ITAM tool reporting and capabilities, ensuring that users have the necessary information and support
Create a scripting/coding and automation to streamline processes. Resolve technical blockers to support ITAM tool functionality, migration process and closely monitor the deployment process. Coordinate with various functions (SAM operation team, product owners) to understand software requirement.
Be responsible for generating reports, queries, dashboards from ITAM Tool to track IT asset and software usage and compliance.
Perform regular audits to identify and remediate IT asset and software license compliance issues
Implement stakeholder engagement/communications plan. Collect and use feedback from SAM Operation team, software product owners and other stakeholders to help measure the effectiveness of stakeholder management.
Act as a support to the ITAM Tool lead and extended SAM operation tam while providing other IT stakeholders data and insights Clear and effective communication with stakeholders to confirm details and address any change
Support the establishment and implementation of function-level project plans to reach the ITAM state defined.
Work within a matrix organizational structure, reporting to both the functional manager and the project manager.
What should you have
Bachelor’s degree in information technology, Computer Science, Finance, Business or any Technology stream.
3+ years of experience in ITAM tools or IT System Management Experience
Familiarity with data visualization or AI tools ( eg Tableau, Power BI, Excel, R, and MATLAB or others)
Proficiency in programming language such as Java, Python, SQL, and C# or others for data management and analysis is an advantage
Strong analytical skills to interpret data and identify patterns.
Ability to work individually, as well as in a team and collaborate with others.
Effective communication skills to present findings and insights clearly
Ability to learn complex technologies quickly.
Product and customer-centric approach.
Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.
Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
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Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
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