Soft Services-O2

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description:

Operations Management:

• Oversee daily operations of the facility, ensuring smooth functioning of all departments
• Coordinate with various teams to maintain operational efficiency
• Implement and monitor operational procedures and policies
• Respond to and resolve operational issues promptly

Staff Management:

• Supervise and lead a team of duty managers and staff
• Schedule and assign tasks to team members
• Provide training, mentoring, and performance evaluations
• Ensure adequate staffing levels to meet operational needs

Customer Service:

• Maintain high standards of customer service across all departments
• Handle escalated customer complaints and concerns
• Implement strategies to improve customer satisfaction and experience

Safety and Security:

• Ensure compliance with health and safety regulations
• Oversee security measures and emergency response procedures
• Conduct regular safety audits and risk assessments
• Lead emergency response efforts when necessary

Facility Maintenance:

• Coordinate with maintenance teams to ensure proper upkeep of the facility
• Oversee preventive maintenance schedules
• Manage vendor relationships for various facility services

Financial Management:

• Monitor operational costs and implement cost-saving measures
• Prepare and manage departmental budgets
• Analyze financial reports and key performance indicators

Communication and Reporting:

• Liaise with senior management, providing regular updates on operations
• Prepare comprehensive reports on facility performance, incidents, and improvements
• Maintain effective communication channels with all stakeholders

Continuous Improvement:

• Identify areas for improvement in operations and implement solutions
• Stay updated on industry trends and best practices
• Propose and lead initiatives to enhance operational efficiency and customer experience

Qualifications:

• Bachelor's degree in Facility Management, Business Administration, or related field
• 5+ years of experience in facility management or similar role
• Proven leadership and team management skills
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Proficiency in facility management software and MS Office suite
• Knowledge of relevant health, safety, and security regulations

This Senior Duty Manager role is crucial for maintaining efficient operations and ensuring customer satisfaction in large-scale facilities or properties. The ideal candidate will possess a blend of operational expertise, leadership skills, and a customer-centric approach.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.