SOC Analyst

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship

Overview:

We are seeking a skilled SOC (Security Operations Center) Engineer with 1-2 years of experience to join our dynamic team. The SOC Engineer will play a crucial role in maintaining the security posture of our organization by monitoring and analyzing security events and incidents within our environment. This role requires a strong understanding of security operations, incident response, and threat detection methodologies.

Key Responsibilities:

• Monitor security event logs and alerts to identify security incidents.
• Perform initial analysis and triage of security events.
• Investigate and respond to security incidents based on established procedures.
• Utilize security tools and technologies to perform threat hunting and identify potential risks.
• Collaborate with other teams to resolve security issues and implement remediation plans.
• Document incidents, including details of the event and actions taken.
• Contribute to the development and improvement of SOC processes and procedures.
• Participate in on-call rotation and respond to security events outside of normal business hours when necessary.

• 1-2 years of experience working in a Security Operations Center (SOC) environment.
• Strong understanding of networking concepts and protocols.
• Familiarity with security technologies such as SIEM, IDS/IPS, endpoint detection and response (EDR), etc.
• Hands-on experience with security incident response and handling.
• Knowledge of common security threats, vulnerabilities, and attack vectors.
• Ability to analyze and interpret security event logs and alerts.
• Excellent problem-solving skills and attention to detail.
• Effective written and verbal communication skills.
• Relevant certifications (e.g., CompTIA Security+,CompTIA CYSA+, GIAC GSEC) are a plus.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Security, or a related field.
• Experience with cloud security and understanding cloud environments (AWS, Azure, etc.).
• Scripting or programming skills (e.g., Python, PowerShell) for automation and analysis.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.