SNR. PORTFOLIO SERVICES MANAGER

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of SENIOR PORTFOLIO SERVICES MANAGER

Business: CIB COO

Principal responsibilities

• Demonstrates good knowledge of Transformation Programme/Project Management Framework, supporting the creation of detailed plans including key activities and milestones. Supporting $800m CTB portfolio, Support in Prioritization activities, QBR , understand deliveries and challenges across different programmes etc
• Provide guidance to the Portfolio / Programme / Project Manager in defining required scope, quality, cost, and effort. Understands the impact of change requests to scope, time, budget or effort and helps identifies the new requirements to deliver the project successfully
• Oversight / Supervision of progress against the plan, looking ahead and removing roadblocks to delivery.  Ask questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions).Oversight of Risks and Issues through appropriate tracking and involving key members of the portfolio / programme/project team as appropriate
• Tracks and reports financial performance metrics and builds budget control to manage expenses. Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery. Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions
• Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure. Work with Portfolio /Programme / Project Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets
• Helps ensure the portfolio / programme /project team follows all quality assurance processes, GTC frameworks and use standard tools. Manages staffing requirements for the programme, maps skill profiles and develops resource and skill augmentation strategies, identifies right shoring opportunities
• Is organized, plans their work and delivers on time / keeps commitments . Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviors (e.g. taking time to help others, respects others ideas, wants to move forward).
• Shows high standards of professionalism in the quality of written and personal communication, especially in front of the business and delivery partners. Helps the Portfolio / Programme / Project Manager to create to a positive work environment for the project team
• Maintains personal and professional development, increasing professional knowledge and skills experience .Demonstrates self -awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development
• Manages any Programme and Projects Services Manager /Analysts in the team to ensure they deliver quality work and meet the expectations of the programme . Define KPI structure along with Thresholds and work with the Programme teams to integrate the same.
• Drive Action oriented Monthly Portfolio Delivery Forums and work towards closing the actions. Drive the NFR adoption across all Programmes. Above list is not exhaustive & covers core responsibilities expected of the resource securing the role. Additional responsibilities may form part of the role depending on the programme or portfolio where the resource is assigned / on boarded.