Description
About Company:Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020. Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies. Are you someone who wants to inspire change in the way business is done? Do you want to work with encouraged and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team. Brief Description about role: The Site Reliability Engineer (SRE) will serve as a technical escalation point and a shift lead in Rightpoint’s ITOps and DevOps team. This team provides 24x7 proactive and reactive support in a fast-paced and dynamic environment. The ideal candidate should have the aptitude to manage multiple clients and tasks while providing support to junior team members. He/She will be responsible for leading a small group of technical analysts and SREs supporting enterprise applications within providers such as Microsoft Azure, O365, Amazon Web Services, and Rackspace. In addition, the SRE will have responsibilities to oversee and provide technical delivery, process execution, ticket management, incident triage, and technical support for end-users, applications, infrastructures, and cloud resources. Proactive work includes project support, system administration, and maintenance. Prioritization of work and time management is crucial. The candidate must be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality. The SRE role is client facing and has management, leadership, and delivery responsibilities for the Rightpoint ITOps and DevOps team in Jaipur India. It will require daily communication in English over the phone and via written communication (email updates/ticket updates). Responsibilities:
Serve as an escalation point for a small team of analysts and engineers primarily from 7PM to 4:00AM IST M-F
Provide professional support in a fast-paced environment
Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions including virtual machines, cloud services, virtual network configurations
Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services and Web Application Proxy configurations
Provide technical leadership for the management, operations, and support of cloud solutions post implementation
Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications.
Identification of trends, recurring problems, and root cause identification
Own and contribute meaningful documentation to the knowledgebase
Conduct scheduled maintenance, patching, and deployments
Take part in an on-call pager rotation to provide support coverage
At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
Act as a technical escalation for troubleshooting complex issues
Act as an incident manager
This is a billable role with utilization targets
Other responsibilities as assigned
Minimum Requirements:
A minimum of 5 years progressive IT experience is required
5+ years’ experience working with Cloud computing technologies (e.g. Microsoft, AWS, and/or GCP) required
5+ years’ experience with Microsoft Azure
5+ years’ experience in consulting or digital agency
5+ years’ providing end user assistance/troubleshooting via phone and tickets/email in English
5+ years’ experience using a Professional Services Automation (PSA) solution (e.g. Atlassian JSM, ServiceNow, etc.)
2+ years’ experience in leading others
2+ years’ serving as a technical escalation point to junior personnel
Hands-on knowledge of the Microsoft Stack of Technologies
Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations.
Required Education: Bachelor's Degree in Computer Science, MIS, or related field Our Commitment to You No matter who you are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint!!
Benefits and Perks at Rightpoint
30 Paid leaves
Public Holidays
Casual and open office environment
Flexible Work Schedule
Family medical insurance
Life insurance
Accidental Insurance
Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents.
EEO Statement Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
