Overview PepsiCo is one of the world's leading food and beverage companies with more than $79 Billion in Net Revenue and a global portfolio of diverse and beloved brands. We have a complementary food and beverage portfolio that includes 22 brands that each generated more than $1 Billion in annual retail sales. PepsiCo's products are sold in more than 200 countries and territories around the world. PepsiCo's strength is its people. We are over 250,000 game changers, mountain movers and history makers, located around the world, and united by a shared set of values and goals. We believe that acting ethically and responsibly is not only the right thing to do, but also the right thing to do for our business. At PepsiCo, we aim to deliver top-tier financial performance over the long term by integrating sustainability into our business strategy, leaving a positive imprint on society and the environment. We call this Winning with Purpose. For more information on PepsiCo and the opportunities it holds, visit www.pepsico.com. Responsibilities Automation, enhancements, improvements (stability, capacity, resiliency) Application support Monitoring – monitor and resolve system and application alerts Incidents and service requests – review, troubleshoot and resolve issues reported by customers End to end troubleshooting – standard L1/L2 support Deep dive on recurring issues and long-term fixes Alert reduction, rationalization and standardization Job execution, configuration and optimization SLA upkeep and timely acknowledgments of issues Managing runbooks for all major tasks and KEDB (known error database) for known issues Good understanding of the backend technology stacks, hosting and deployment of APIs/Microservices and back end solutions. Qualifications 9+ years of experience building large-scale backend systems. Experience driving and actively monitoring feedback on technical designs for backend systems. Good understanding of Observability (monitoring, logging, tracing, metrics), Chaos engineering concepts. Proficiency in using Application Performance Monitoring (APM) tool like New Relic for monitoring, logging, tracing. Expert level hands on knowledge in public cloud platform AWS and/or Google Cloud Platform. Professional level certificate on one of the public clouds is highly desirable. Experience with DevOps/DevSecOps practices and comfortability in operating backend systems. Must have hands-on experience in using configuration management systems and infrastructure automation tools. Should have experience providing backend system solutions around Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for services. Should have supported Production Incidents (PIs) on critical applications of a company. Troubleshoot, debug, and diagnose operational issues and drive them to closure. Understanding of software delivery life cycles, particularly Agile/Lean & DevOps. Proven experience in handling large scale and growing infrastructure across Data Centres and heterogeneous Cloud platforms. Ability to work with creative – fast growing technical team.
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