Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
In this Site Reliability Engineer role, you will work closely with several Data Centers, the entire Cloud organization and IBM vendors to support, maintain and operationally improve the IBM cloud infrastructure. You will focus on the following key responsibilities:
Monitor the health of production and test systems 24×7
Ability to respond promptly to production issues and alerts 24×7
Execute changes in the production environment through automation
Partner with other SRE teams and program managers to deliver mission-critical services to the market
Support development of new and existing capabilities for our compute, storage and network infrastructure services
Implement and automate infrastructure solutions that support IBM Cloud products and infrastructure
Support the compliance and security integrity of the environment
Work with Engineering to:
Provide initial assessment and possible workaround of production issue
Troubleshoot and resolve production issues
Work with Support and Development teams to:
Identify and resolve issues
Discuss and plan integration tasks
Provide technical escalation support for other Infrastructure Operations teams
Required Technical and Professional Expertise
Excellent written and verbal communication skills.
Person willing to work in shift or take call out responsibility for production issues
8+ years’ experience in hands-on production administration of large systems and environment
Experience establishing and improving procedures within a mission critical environment
Must be efficient in writing and debugging scripts
Must be extremely comfortable using and navigating within a Linux environment
Ability to do low level debugging and problem analysis by examining logs and running Unix commands
5+ years of experience in Monitoring Technologies, Virtualization Technologies and Automation / Configuration Managements
Monitoring technologies: Zabbix (preferred), SysDIG, Grafana, Nagios, Splunk, etc. (at least one)
Virtualization technologies: Citrix Xen Hypervisor (Preferred), KVM(also preferred), libvirt, VMware vSphere, etc. (at least one)
Automation and configuration management tools/solutions: Ansible, Salt, Chef, python, bash, etc. (at least one)
Working knowledge with ServiceNow, JIRA, Confluence, and GitHub
Working knowledge with Container technologies: Kubernetes (preferred), Docker, etc.
Preferred Technical and Professional Expertise
Cloud Infra Services network Operator who is having hands on experience on any Cloud Infrastructure and any network architecture — whether public cloud, private cloud, hybrid cloud or multi cloud.
Good experience in Public cloud platforms, Kubernetes clusters and Strong Linux skills for managing services across microservices platform, good SRE knowledge in Cloud Compute, Storage and Networking and experience in 24/7 cloud operations and support environments.
