Site Reliability Engineer (Technical Customer Support Engineer)

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

Site Reliability Engineer (or technical support engineer) is a senior technical support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!

• Primary job responsibilities

  
  
  • Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
  • Use available tools to investigate and troubleshoot technical issues
  • Record customer interactions, including investigation, troubleshooting, and the resolution of issues
  • Work closely with Cohesity engineering and account management teams
  • Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
  • Provide the best experience possible for Cohesity customers
  • Manage workload to ensure that all customer issues are resolved in a timely manner
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents
  • Develop knowledge base article.
  • Mentor other engineers.

  Required Skills

  
  
  • 7+ years of experience working in a storage, networking and virtualization environment
  • Strong understanding of Linux and administration experience across all working components
  • Ability to analyze system diagnostics and clearly articulate the issue for the customer
  • Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
  • Experience with remote file access protocols, including NFS, SMB (CIFS)
  • Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. 

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.comfor assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.