At Amazon, we're working to be the most Customer-Centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking a Station Manager for Delivery Station for our managing our Delivery Operations. In this role you will be responsible for managing a delivery site in performance management and driving the operational plan.
Title: Site Lead - Delivery Station
Location: Vijayawada, Andhra Pradesh
Essential Functions
- Working with the Cluster Operations Manager to ensure smooth function of the Amazon transportation operations
- Preparation of manpower roster for daily operations in lines with the organizational rules & guidelines
- Executing the delivery process from delivery station to customer address
- Monitoring daily station operations & ensure that organizational targets are met without any compromise on Customer Promise and associate Safety
- Executing the package pick-up process from customer address to delivery station & connecting the same to origin
- Executing the package pick-up process from seller & connecting that to respective node/ delivery hub
- Ensure enough bandwidth in delivery team to ensure peak time delivery management
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement
- Asset & infrastructure management which includes maintenance & upkeep, accounting, distribution & custody
- Conduct of various associate engagement activities to ensure smooth operations
Essential Skills
- Strong leadership capabilities and people management skills
- Ability to work in ambiguous situations
- Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
- Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
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